“Lainey at the Jonesville Louisiana location did an absolutely outstanding job assisting me with my phone upgrade. She went above and beyond by also fixing an issue with my upgrade order that was caused on AT&T’s end—not hers. Even though it was right before closing time the very next day, she was still cheerful, patient, and eager to help me get everything resolved.
I live two and a half hours away, but I will gladly continue coming to her location because of the exceptional service she provides. Lainey deserves recognition from her store supervisor and upper management for her excellent customer service.
What impressed me even more was that while she was training a new team member and assisting another customer at the same time, she never made me feel rushed or neglected. Her multitasking skills and professionalism are truly remarkable!”
Mobile Phone Accessories
“Lainey at the Jonesville Louisiana location did an absolutely outstanding job assisting me with my phone upgrade. She went above and beyond by also fixing an issue with my upgrade order that was caused on AT&T’s end—not hers. Even though it was right before closing time the very next day, she was still cheerful, patient, and eager to help me get everything resolved.
I live two and a half hours away, but I will gladly continue coming to her location because of the exceptional service she provides. Lainey deserves recognition from her store supervisor and upper management for her excellent customer service.
What impressed me even more was that while she was training a new team member and assisting another customer at the same time, she never made me feel rushed or neglected. Her multitasking skills and professionalism are truly remarkable!”