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March 2024 by chaz key
Very rude and blunt service here. Wasn’t acknowledge when walking into the store. Not engaging staff or warming for sales.
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February 2024 by carlos cuentas
Do NOT work with Michelle if you go to this establishment. Just because I'm from Texas, does not give her the right to discriminate. Her demeanor and chip on her shoulder, I honestly feel sorry for the employees that have to put up with her attitude all day. Please avoid working with this bigot.
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October 2023 by charity nickelson
I would give this store zero stars if I was the owner I would fire the whole store staff and get new people
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May 2023 by Martin Alvarado
Don't call and ask what day your pawn is due.. They tell you you good then 3 days later call you saying your item is being pulled... now I might lose my item for their mistake. And never once take blame for it. They tell me well don't know who you talked to. I tell them hey you can checkout my phone log and duration of the call. I wouldn't recommend Cash America in Lake Charles to anyone
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October 2022 by Sailing Rough N Ready
Not trustworthy. While speaking to their employee Ethan Fontenot, about a guitar and its poor condition, he said he was a certified Fender tech. "They pay me to repair their guitars" were his words. Fender does not have him listed as a tech Fender will never pay someone in a ratty pawn shop to repair a pawned beat up guitar. This is searchable info and it was extremely obvious he was not telling the truth. The shop had two very inexpensive big box guitarts and one beat up fender and lots of tools yet this greasy hands kid is lying about being a Fender tech. I left a went straight to the music store and bought from a reputable retailer.
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October 2022 by joe Percival sr
Always seem to have an awesome staff working. I've never been disappointed in anything I have purchased there!
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July 2022 by Damarcus Guillory
This is my first time ever purchasing a firearm and in doing so I thought I could purchase my husband one as a gift. The cashier was aware that it was a gift she still sold it to me which I put on layaway and made payments and they took my payments with no problem. Never once did the cashier ever explain to me knowing I was a first time purchaser of a fire arm tell me that it was illegal to purchase this as a gift again my first time so I’m unaware of this. It wasn’t until I went in wanting to swap out what I had on layaway for a different firearm and she called the manager to see if that was ok. Well I was refunded what I put on my layaway and was told to shop around because they didn’t have want my husband wanted. I did just that and ended up back at their store she never said a thing until I told her which piece I wanted to purchase then she preceded to tell me that she could not sell it to me being that my initial layaway was a gift. They could have did me a favor and NOT waste my time. They should have been aware as the person selling a fire arm what the dos and dont’s were. I was not mad because I understood what she was saying but again could have told me this a month ago when I put this item on layaway but she felled to do so. Definitely has lost my business
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July 2022 by Diayanay Jorge
(Translated by Google) Very nice and helpful always bolbere here thank you(Original)Muy agradables y serviciales siempre bolbere aquí gracias
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November 2018 by drica b
They really try to help you with whatever you need help with. Weather it's pawning, selling or buying.
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December 2017 by Vaughn Malveaux
This place is a rip-off. I took a $400 guitar there hoping to get a $100 loan and they only let me borrow $50. Four months later I went to a different pawn shop with the same guitar and they were willing to let me borrow $125 but I settled for the hundred dollars. I'll never go to Cash American Pawn again to shop or for help.
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December 2016 by Herard Jens
What's up
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May 2016 by destinee livingston
Very Rude
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December 2015 by Lesley Henderson
I am upset right now and have filed a complaint with the company I have been a customer with this company for years in Bossier City la now I come to lake Charles and it's bad business here the Mamager Jerry makes deals one day and forgets about them the next so I will see what the district manager will do all I want to do is buy a ring that's been sitting there for months and months at the price he gave me hmm or I can take my money elsewhere
