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January 2024 by Faye Randle
Everybody's nice at any Chase
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August 2023 by Tracey Gary
I bank at Chase on prein lake
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June 2023 by Noah Weber
Absolutely horrible customer service! This specific branch is the worse in town, they don’t keep your appointment with branch managers. I had a meeting at 10am with a branch manager for applying for credit for my business account. Not only was the manager “sick all week” but the tellers attitude was just disgusting and very unhelpful. This bank acts like they can’t help a small business at all. I’ll no doubt be pulling my money and banking elsewhere.
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May 2023 by Tonysia Swain
Mrs. Donna was so helpful to me with everything I needed to know about opening a bank account and direct deposits with chase. She was also really nice and quick.
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April 2023 by Mary R. Chapman
Very nice, also has a security guard.
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February 2023 by Parveen kumar
Very cooperative and humble staff.
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October 2022 by Cody Quinn
Staff is extremely rude. Avoid this branch like the plague
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June 2022 by Katie Owen
I got into a wreck today, right in front of this Chase Bank. I went inside to cool off while the police report was being filled out and the employees there extremely attentive. I sat in there for about 20 minutes while I was offered water and anything else I might need. One employee talked to me about the wreck and ended up making me feel a lot better about the whole situation. I’m still pretty upset about what happened today, but I am thankful it happened in front of such a nice establishment.
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June 2022 by Benny Moreaux
Need work
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September 2021 by James Halphen
While the online tools for CHASE are very nice, the service that you receive from their upper level employees leaves much to be desired. You are only a number to this big bank. Gone are the days where they actually cared about the individual. It seems to be more about what they can get out of the customer and putting the customer first is a thing of the past. Local banks will always put big corporate companies like this one to shame when it comes to customer service.
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June 2021 by Nikki K
Worst customer service!Highly rude!Extremely & I mean Extremely SLOWTerrible bank. I simply use it for work deposits. I'd never personally bank here!
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June 2021 by Alison Landry
Just extremely busy from the time they open til they close. They need to hurry up and build the two that got damaged in the hurricanes.
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May 2021 by Candace Fontenot
Every time I come to this branch on Prien Lake, Lake Charles, I get stuck dealing with Shaylyn, she is extremely rude! I’m sorry little lady but if you have a personal issue, LEAVE IT AT HOME, you’re not deserving of a single star, you’re a ZERO! You work with the public and your customer service skills are extremely poor. Maybe you should reevaluate your profession and consider something outside of the customer service industry. Because I as a customer should not have to deal with your nasty attitude!!! Chase please do something about this rude individual otherwise I will pull every red cent and close all accounts!!!!!!!
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March 2021 by Jeremy Rodefer
Slow a.f. Need to just close it down
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January 2021 by Joshua Savoy
The crew here is always top notch and super friendly.