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January 2024 by maria Haymond (mariaa.kitty)
At first I liked this gym but when you changed your bank info and stuff next thing later you waiting for it to pull out your account and they try to pull form the old account and they continue to say it is my fault and that I still will owe them 185 which iam fine with paying it’s the extra I have to pay to cancel I do not recommend this gym ….. there is no communication at all when something goes wrong with your account it’s always the customer fault
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December 2023 by Hayat Bouguejdi
Bad experience!I signed up for the first time in my life for this gym, was very excited and had so much hope. The first day the manager suggested the personal training to me which I did not know about, he explained that it was 136 and said it is a yearly pay. I used it for a month and had to leave the country to visit my family so I put it on freeze. When I came back they didn’t unfreeze it until two months later then they asked me to pay if I want to continue using it. I found out that it is a monthly pay. When I heard of that I told them that I can’t pay every month because when I signed the agreement that was not what they told me. Then I filled a cancellation form. They said if I want to cancel I have to pay 50% of the money which is 680$. They took advantage of me and misled me. It was a trap. The problem is that they know that I am a student and can’t afford that. I told them the first day. Don’t trust anyone! Read the contract before you sign! The only reason why I didn’t read it was because I trusted the manager and signed right then. All they care about is money.Now I am looking for another gym.
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November 2023 by Rebecca Price
ZERO STARS! First of all, the staff were never helpful, and rude! I was on a partner account with my ex a couple years ago, and when they went to individual accounts, I did not proceed to make my OWN account, and told them I wanted to cancel, never shared bank information, etc.. now I have debt collectors after me for them keeping an account open that was under my ex’s and unknowingly kept charging me. If the employees would have done their job right and cancel it when it was suppose to be canceled I would not be in debt collections. Also moved 3 hours from this gym a week after I told them I did not want an account!
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October 2023 by Viet Tran
Great customer service and great gym! Just over crowded sometimes but still love them!
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September 2023 by Yourmom Mom
EDIT-If this wasn’t so gross it would be funny. Club 4 management responded to my bad review but still haven’t cleaned their showers as of today. So disgusting!!Way overpriced for what you actually get. If you need to use the showers beware, the women’s locker room and showers stay filthy and there is NO hot water. On a good day it’s warm. The women’s bathroom has looked like this for 3 days now
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September 2023 by Heather Bowe
Became a member 1 month ago. Great gym atmosphere, clean, knowledgeable trainers.
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August 2023 by Ciera Mortensen
Not a single person is helpful. Called on May 24th to cancel my membership, was told you had to do it online, the website was not letting me cancel called the office back, she said okay I can cancel it in house. Happened to look at my bank statement in August I’ve been charged from June, July, and August. Gave more than a 30 day notice and am still being charged. The general manager should probably be trained on customer service etiquette. Refuses to refund anything with proof of phone records of the calls and knowing I have not been to their gym since April.
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August 2023 by Alex McCready
Former member, had to cancel my membership because of a military move. When I came back to visit in December, I had no problem getting a month pass for 30 dollars. Back on leave again and I was told it was gonna be 80 dollars this time. Just a money hungry gym, unwilling to help military members on leave out.
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August 2023 by Layton Benny
Nobody want to workout in a hot gym , acting like they have no AC.
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August 2023 by Adam Hallett
Incompetence. No one knows what’s going on. Was told by one young man that a monthly pass didn’t exist. Decided to buy a day pass since I was there, and after finishing, the GM told me it did exist and only cost about $55. I return a few days later to complete that payment and a different employee says all of the sudden it is $80 and has been that way since January. When asked to see a price sheet they told us we had to “believe them”. Obviously they’re all clueless.
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August 2023 by Jason Duncan
People there are friendly, and staff are always available to help. The place is always clean. There are a lot of treadmills and workout areas.
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June 2023 by Daren Hennigan
Reasonably priced membership. Currently the only "real" gym in Lake Charles that I am aware of. "Real" being a gym that has squat racks, power racks, dumbbells that go past 75 pounds, many tons of free weight plates, a large variety of machines, etc. You won't get kicked out for deadlifting, lifting too heavy, training too hard, breathing too heavily, or even making a bit of noise when grinding out the last few reps of a brutally heavy set of barbell squats to failure. There are also a large number of treadmills and other pieces of cardio equipment.Members are generally respectful. A few people here and there will occupy a piece of equipment for a period of time as they waste their time (and sometimes yours) texting, etc. - but I suppose that behavior is to be found everywhere these days. What do you text someone when you're at the gym - maybe something along the lines of "OMG! I'm working out! LOL! At the gym! XOXO :)"?... IDK. SMH.I originally gave this review 4 stars a few weeks ago due to minor issues that had emerged in recent months. It seems as though these issues have been resolved/improved since my review to the point where I can once again give the club 5 stars.
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May 2023 by Gerard J.
I've been a member since a year after they opened and enjoyed my experience there. I decided to get a personal trainer in which I truly appreciated having Jordan for my 6 mos program. The final month with Jordan was Nov 2022 and a month later another $274 was taken from my account which would have been the 7th month, but training stopped in Nov., nothing major. After a few calls, they apologized for the continued charging and it did stop then. My problem is that after countless calls and visits I eventually got in touch with the "GM" and I think her name is Haley? Once I started talking to her about my dilemma, she immediately stopped and told me that was the PT department and I would have to talk to them. I'm writing this in May, convinced they have no intention in getting my 274 placed back in my account. To think that I allowed for a few years this company to take from my account each month what I owed and when they took money that wasn't their and then still not get it back is insane. This is my very first complaint, but after hearing comments from employees throughout my effort to fix such as "they will not give you your money back", or " maybe you misunderstood your timeline being 7 mos not 6?, or to me the most ridiculous "maybe you can just come in for another month of trainig...,"During my conversation with the GM, and my frustrations reach a boiling point, her only remedy was that she would not charge an extra month for me cancelling that very moment. Sad to write but they allowed this to reach this point. Gerard Johnson
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May 2023 by zoro
Seeing a lot of bad reviews, from what i’ve experienced the gym is great. Staff is very friendly and helpful. Pretty clean, Besides the carpet area (which could use some cleaning). They have a wide variety of equipment. The only problem is the ammount of people, it doesn’t seem like there is a member limit or anything. Although besides that the wait for equipment is not even that long. Most of the people there are friendly aswell! You cant really complain for the price either! Forgot to mention that my headphones were stolen, watch where you put your things! haha
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April 2023 by Nola Shark
My favorite fitness center. Very clean, and friendly people.
