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March 2025 by Don Kay
This is the worst pharmacy in Lake Charles. Pharmacy lied about sending a pre-authorization form to the doctor that wrote the prescription. Then after the doctor called and spoke directly with the pharmacist they finally agreed to fill the script, however still would not process my CVS insurance. I ended up having to pay full price just to get the medicine. This review would not allow me to put no stars, so I had to rate them at 1 star in order to post this review. Use any other pharmacy available before this one. Horrible experience.
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January 2025 by Brandon Richard
Friendly staff and store is well kept up and fully stocked every visit.
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September 2024 by Rachel Wharton
Best customer service, and even better prices!!
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September 2024 by Elaine Robertson Boone
The cashier was very friendly and took the time to help me find the items I could not find. She did it with a smile and gracefully. She also assisted me at the register and made sure I used all of my coupons.
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August 2024 by Demarkus Batiste
Doors were locked at 9:27 pm
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May 2024 by john davis
Got there at 8:30pm and it was a ghost town must have left at least by 8pm not 9
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February 2024 by michelle lewis
Great Service
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January 2024 by rick sonn
Worst staff in the pharmacy industry . They will play on the phone and help the drive thru while you stand inside waiting. Many employees but won’t help. Never have your prescription correct so you get to come back and wait again !
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July 2023 by Stacy LaBruyere
This has to be the worst pharmacy ever! The employees are rude and unprofessional. I tried dropping off a simple prescription on a Monday and was told it would be ready "maybe" by Friday. I filed a complaint online, but I assume nothing happened because I never received a call. After my husband's prescriptions were filled incorrectly, I called their 800 # and filed another complaint. I was giving a complaint # and told the regional manager would be calling me within 48 hours. That was 2 weeks ago and still no call. I see from a Google search this problem is not just local, it's nationwide. I will be changing my pharmacy immediately.
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June 2023 by The Raiju
Horrible service
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June 2023 by Thomas Nelson
It's still been a nightmare trying to make a transition from 1 pharmacy to CVS.
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May 2023 by Yolonda R.
This location has the most disrespectful staff in this city of hospitality! This location is convenient for my family and not to mention my insurance provider only allow me to use CVS pharmacy. I went to this location to have my BP meds filled and the rep who was at the drive thru window told me my meds would not be ready until tomorrow. Not to mention this was at 3pm. I began to ask the clerk a question and she slammed the phone down and rolled her eyes. Not only that her side kick comes to the window just to roll her eyes with what you call an intimidating look. After finally answering the question the pharmacist then tell the clerk my meds will be ready by 6pm. I politely took my script to another pharmacy and now I will have to pay out of pocket. This disturb me on how people are able to act when giving customer service. Something need to be done about this. I remember when customer services was a must here in Lake Charles. Now we just hire anyone and allow them to treat paying customers any way. This is not the first time but I'm speaking up about it now! Is this what it has come to?!
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April 2023 by Sierra Tripp
My doctor office called in and left a voicemail for my 4 week old, I went by and this older lady was at the drive through and it seems like she just has bad days by the attitude I was given for asking questions. Anyways I was on the phone with the doctor office while being told they never called or left a voicemail when in fact they did. My doctor called again and left another voicemail and the pharmacy told me she doesn’t know how to deal with a voicemail. I simply don’t see how hard it is to check a voicemail unless she simply didn’t want to do it. Now as I’m waiting no one is answering the phone for the pass two hours since the doctor left the second voicemail. I’ll be going to a new location.
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April 2023 by Cindy Laffler
Worst experience at the pharmacy, the women are horrible, I was even corrected on how to pronounce my name.
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February 2023 by Megan Wold Alexander
Always greeted with a smile and fantastic customer service in the mornings!
