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February 2024 by Jeremy Key
Every experience I have had at this location has been one of professionalism and kindness. They go above and beyond. Josh is the absolute best! I will definitely be going back for my rental needs!
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February 2024 by Hanna Stark
Called to make the rental and was told it was guaranteed we would have a car and then we show up to pick up the car and the don’t have any available. Don’t guarantee a rental when you don’t have cars available thank god for budget rental.
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January 2024 by Deborah Prejean
Delayna Goodly was awesome. She has a very friendly and outgoing personality. It was a pleasure working with her on my rental.My main complaint is that the rental wasn't clean on the exterior or the inside. I was very disappointed because while on hold, the recording kept saying how great the cleaning of the vehicles were. I don't blame Delayna because she wasn't there when I picked up the vehicle.
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January 2024 by Margaret Phills
Good no problems
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November 2023 by Ryan Black
That's what I call service! The team at Enterprise was outstanding, after being turned away at all the other rental places in town Enterprise not only helped me with the exact vehicle I needed but did it quickly and professionally. No hidden fees for mileage use or taxes due to me needing a larger vehicle. I will return to Enterprise for any future rental needs!! THANK YOU!
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November 2023 by Carolyn Thomas
This Enterprise site NEVER answers their telephones. I have had to extend my rental a couple of times and I CANNOT get these guys to answer the phone. IT TAKES 5 MINUTES TO EXTEND A RENTAL! I had to go out in the rain because they don’t care! I called the office while sitting and waiting for the ONE associate who was continuously helping customers. I wish I had his first name, I would put it here. He should be the MANAGER. A young lady stood and had a delightful personal conversation with someone who had completed the process of returning his automobile and another associate stood listening to them holding a clipboard. They both stood there behind the desk shooting the breeze while I let the phone ring and ring and ring. It was so frustrating for me I could just SCREAM. As this fine young man was finally able to attend to my needs I asked him why had no one from 9 am to 2 pm answered the phone. He said they just had not been able to get to it. So, as the phone continued to ring I asked why was no one answering now. He had no answer because he is a professional and would not speak negatively about his co-workers. Corporate finally took my call but they could not help me because my rental involved an associated insurance claim. I LOVE the jeep I rented. I DESPISE the service!
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October 2023 by CieGie Hoffpauir
#1 the best affordable car service EVER!!. Definitely ask for Ms.Delayna or Josh if u need things done quickly and no problems. #1 the best customer service ive ever experienced. Thanks to the Lake Charles enterprise team!!
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October 2023 by Carlos Rosario
Made a reservation went to pick up the car and they dont have cars available said they were going to call me! I am still waiting 0 customer service! Dont recommend this Business!
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September 2023 by Elizabeth Johnwell
Everyone was very friendly and helpful. This location is open on Saturdays so that saved me from having to pay an extra day renting on Friday. The price was good and the car had everything I needed for a road trip. A/C, Bluetooth, lots of trunk space, clean.
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July 2023 by Quincy Buckley
I reserved a vehicle with my local branch, on the day of pick up, that branch contacted me 15 minutes prior to inform me, they did not have a vehicle of any sort and did not cooperate with any other locations to provide for my needs.Thank God, for the Lake Charles, La. location for doing their very best to provide me a vehicle at the last minute. The Lake Charles location worked hard and contacted me personally with a vehicle the size I requested originally. Lake Charles enterprise off College St. Thank you for your hard work.
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July 2023 by Tammy
I recently had a rental that was purchased through another insurance company after being involved in an auto accident. The day I arrived to pick up the SUV. It was not ready. I was told three hours prior that the vehicle was ready to go. The SUV that was issued was dirty, fuel was on empty, and the windshield was cracked! However, enterprise rental of Lake Charles went out of their way to make the entire process a pleasant one. Because of their customer service, I will definitely use them again in the future!
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July 2023 by Lance Fontenot
Let's see I had the deposit I paid y'all disappeare without a trace $350 gone. Then I got threaten to have car repo'd when I had paid. Didn't get my deposit back. But I got a free ride home. Guess that's covers everything. Other than that everyone was very kind
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May 2023 by Cornell M. Joubert
Fast and friendly service. Ease of pick up and return. Will surely recommend to others
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May 2023 by I. A. O.
They are customer oriented. Best price, quality, service, you may call in and ask for an extension without any extra pay if you bring the vehicle next morning before business hours. They won't charge you extra day! Good service! Good company! Good people
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May 2023 by Noelle Nunya
There's few situations where I want to give more than 5 stars. This is one of those. The employees were absolutely awesome. The manager even had someone drive us almost immediately so we weren't late for the appointment to pick up car. Absolutely outstanding customer service, and the car was nice too. Nate was exceptional, and so was the other guy.
