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September 2023 by M. Anna Alleman
They close way to early
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August 2023 by JS Review
Awesome customer service.
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August 2023 by Christen Cano
Gina got my order last minute and was so communicative and was able to help me within 1 hour! I love this fed ex. I will be using them from now on. Thank you, GINA! :)
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July 2023 by Miss K C.
Very helpful staff. They gave me information on all of my shipping options and advised me on ways to save a bit of money. Very friendly and knowledgeable.
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May 2023 by kajun
Fed Ex is the worst delivery service , they will drop your packages off at any house instead of where it goes and if you call customer services you get to speak to a person that can't speak good English. Then when you ask to speak to a supervisor they refuse to give you one. If you want your packages delivered to the correct address then STOP USING FED EX . They do not hire responsible drivers. They can care less if you get your packages. If I could have put NO STARS I would have. !!!
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February 2023 by Lauren Long
Jada is amazing! She’s always SO quick and effective. She takes care of multiple people at once and is always friendly! I have to bring packages in often and she makes it a breeze.
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September 2022 by Richard Evins
Very good experience. Associates are very nice and friendly. Had no problem getting my things sent out.
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June 2022 by Clayton Powers
Love the fedex store and so glad they opened back up as the ups store irritates me! Fedex offers great service and the employee Crow remembers us each time we come in! He offers great customer service and appreciation towards customers. He is knowledgeable and efficient. Fedex definitely has a great service and variety of services at this location, would gladly pay the prices for good service like fedex offers us. Ups and usps suck and are getting worse due to Amazon and their polarized political ideologies. Will use fedex for all shipping printing faxing and office needs going forward!
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June 2022 by Dude Lucius
Jada was a multitasking wizard, three people at the counter with no backup and we all still left within 5 minutes, see you later UPS, I'm with FedEx now!
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May 2022 by Flash Forward
I went in to ship some packages and had a bag that was trash. I asked if they had a trash can and Nat the worker here told me no, the trash cans are only for paper. Tried telling me I’ll just have to keep it. That’s a lie, the trash cans are for all trash, they aren’t recycling bins, there also was a trash can right there at the edge of the desk with open top for general use. I threw it away in the bin labeled “trash”. Can’t even perform simple task of directing a customer to trash can to throw something away I doubt they are capable of much more. Why do people like to tout power negatively over customers or make up false rules?
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May 2022 by Cindy Stroud
Amazing customer service. Always greets me with a smile, no matter how busy they are. Very professional!
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April 2022 by BRAXTON SWAGHAWTH
I'm from out of town and this was my first time in Louisiana after reading other reviews and speaking with others around me I was extremely hesitant to go to this particular FedEx thinking that I would face a detestable encounter ,but through the rain clouds of my cogitation rainbows and sunshine appeared through the form of Natalie she exhibited a warm helpful presence that soothed my situation while maintaining a prime professional manner as she delegated multiple situations as well as distributing patience as she became helpful and informative to my business needs .Words that describe my experience in short refreshing, awesome and pleasant if I could I'll give 5,000 stars.
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February 2022 by Katie Reed
My package was supposed to be delivered on Wednesday with a signature. I stayed home all day Wednesday no package. So the next day I stayed home all day which was Thursday again no package. So Friday the third day stayed home all day waiting for the package. Checked for updates throughout - kept saying delayed. Tried calling the Lake Charles office several times that was a joke. Received no answer every time I called. Decided to check the update again and they left an update stating that they tried to deliver the package 30 minutes ago and nobody was home. What a lie I have been sitting 2 feet from my front door all day long. How can you just lie like that when you can’t make a commitment? Dirty dirty business here
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September 2021 by Ruth Sharp
My package is stuck at their store for 3 days. I called and asked what the holdup was on the second day, and they assured me that my package was on the truck and would be delivered. I still don't have it.
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December 2020 by Kaitlyn Guillory
I’ve been fighting a delivery for a few weeks now & everyone I got in contact with over the phone basically said they couldn’t help me. Today I went up to this office & every single team member did their best to help me. Within 15 minutes the assistant manager said my package should be officially delivered tomorrow..... my package was delivered to my correct address JUST NOW! Thank you to everyone that helped me!
