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October 2023 by Rita Dautriel
Thank you Joe and the others who help me to pick the perfect lift recliner for my home. The employee's are all so kind and were very helpful to my needs. The prices were awesome. There is a lots of gorgeous furniture there. Can't wait to see there new show room finished there will be much more to see. So please go out and check out what they have to offer. Thanks again. New Look Furniture. ❤️I've bought a lots of furniture from them and they were all very Happy to please. So please go they will be very happy to try and meet your needs. I've been to many furniture stores an so far I've got very good furniture there. Just tell them what your looking for. Yes they are under construction for the new show case since the old one was destroyed in the hurricane. But they working hard to give you what you need. So go check things out. Use your imagination on what your looking for they aim to please ❤️ thank you again keep up the good work. Can't wait to see your New Look in your new building. ❤️
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September 2023 by Samantha Flynn
Mic was so nice to us. He was able to help us out on a couple of things. I can not leave out miss Janine, she showed me all my options and help us pick out a great bed. I can't wait for them to come in!
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September 2023 by Angela Buchanan
When we first got our furniture I was so happy and excited! We found exactly what We were looking for the owner was our sales guy, he was fantastic even told me about the upgraded nyelon webbing cushions this couch had so it wouldn't sag down over time like a traditional couch with regular foam cushions would. I even unzipped the couch and look at the cushions cause he talked them up so much and they were awesome. The price for couch was around 1200 and he gave us a "discount" and we paid little over 900 on their website it was listed for little under 800 hundred dollars but it had foam cushions so I assumed that why this one we got was more expensive, so I didn't question it because I didn't mind paying a little more for upgraded cushions. He said if it's not on sale I'll make it on sale and did the same for the loveseat as well. We also go a recliner and two end tables. Now fast forward to when the couches got delivered they was still wrapped up, after the delivery guys left I unzipped the cushions to find it was regular foam not the "upgraded" nyelon webbing cushions that was on the couch on the sales floor. I called New Look to let them know that it wasn't the same cushions and the owner said the color is different but it's the same , I explained the color had nothing to do with it that these are just foam no nyelon wedding structure like the couch you showed us and made the sellin feature, He kept saying color.doesn't matter, He acted like he had no idea what I was talking about but said he would look into it. Two days later and several calls to them since I didn't receive a call back like I was told I would. I just asked for the difference in the price they said there is no difference that they are just on sale now and that's why online it was a lower price than the one on the showroom floor but that he was on our side and he would call Ashley and get the right cushions for me.and that we could even keep the other cushions as well. It has no been over 6 weeks and I haven't heard anything! It's very dishearting that we spent over $4,000, half of that on a couch and loveseat we didn't pick (looks the same but not the same cushions) I feel like we was just another sale and taken advantage of. My couch and loveseat are beautiful don't get me wrong but we did not get these "upgraded" cushions that we and No one had tried to make it right my giving us the difference for the couch/loveseat with regular cushions or actually getting us the right cushions. Would I have gotten this couch if it has regular foam cushions probably but the owner made it the selling feature so much that I unzipped the couch just to look at the cushions paid the little bit more for that and not to get what was sold to us and then just thrown to the side is not okay. Our recliner and end tables we've had no issues. I just hate being sold something and not getting what you was supposed to then being treated like we have been , definitely false advertising. I recommend taking pictures of what your getting so you have proof that was my mistake for trusting someone with such a big purchase we made.
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August 2023 by Johnny Sage
My second attempt at shopping here. First since the storm. The salesmen are great. The problem is Mitch the owner. Omg he is so rude. They didn’t have what we wanted. We were ready to leave and he kept taking markdowns against something HE said would work in OUR home. We said no and he kept lowering the price. When we were about to leave he tried to get us to look at a computer at things we could order. With repeated NO’s from us, he stood between us and the door and kept on talking. Even his sales staff seemed embarrassed. It’s obvious they are desperate. I get that, but don’t treat people like they are stupid because they didn’t find it at your store. We should have known better when his druggy son stood to greet us. He smelled like and astray. Mitch is the worst. Never again. Never. Go to WCC and see Brian- we did and bought more than expected.
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June 2023 by Tricia C.
Recliner I bought in March 2023 is already showing fabric breakdown. Efforts to have it replaced or repaired have failed. Their promises have not been kept. Weeks of effort and exchange have failed to produce an equitable solution. So sad and disappointing. So be careful and avoid this place when considering the purchase of new furniture
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June 2023 by Irma Gonzalez
Went in today to look at some furniture … and me and my husband were highly pleased by the customer service and help from Janine !! Being some what bilingual and amazing customer service was what we’ve been looking for! Didn’t leave with what I wanted today but definitely have her information! I highly recommend you to get with Janine ! Very polite helping and caring! ….. see you soon and thank you!
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June 2023 by David Yantis
My daughter and I were at New Look on Monday, just looking. There was a great selection of EVERYTHING!! We were helped by a Lovely Lady, named Janine Johnson. She was very helpful and at no time did we feel pressured. We will back to buy some living room furniture very soon.
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May 2023 by Becca S.
I have no clue why there aren't 5 star reviews all around. The negative reviews are from years ago! Our salesperson, Jordan, was extremely helpful and got us the best prices. They know what they are doing over here and I will never buy furniture from another place. Lifelong customer.
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May 2023 by George Barber
Today I was with my mom and Meagan and Joel were a great help today in finding my older sister and bed set and it was a very easy and non complicated situation. They also are great people they actually made me laugh a couple of times. I enjoyed them and most definitely will have to come back when I’m older??
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May 2023 by Selena Braxton
Quan and Mike were very friendly, well- mannered, professional, quick and efficient during the delivery. They put my furniture in with care. I would definitely be ordering from this company again. I was very pleased with the quality and services of my delivery.
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May 2023 by Marilyn Davis
I walked into New Look Furniture was greeted Joel he assisted me with my bedroom purchase for my daughter he made it quick and easy being on my lunch break, and to top it off Megan help me with financing and it took her less than 10 minutes to get an approval when I thought it wasn't possible. Thanks guys for making my purchase quick and easy.
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May 2023 by Amanda Bryant
My father needed to replace most of his furniture after the storm. Rylie made our shopping experience so painless and we got the best deal thanks to her knowledge of new sale prices. We love everything about New Look Furniture and will be using them again in the future
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May 2023 by Velma Zamora
My husband and I visited New Look Furniture, we were approached by salesman Hunter Primeaux. We were immediately welcomed, and were shown a lot great pieces. His customer service skills are truly impeccable. We recommend you visit with Hunter for your next Furnishings.Thank you!!
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May 2023 by Elizabeth Wiley
Joel Hugh's was so gracious, kind, and helpful in my purchase process. He is a very friendly gentleman that keeps your needs in mind. I would have to say one of the absolute best salesman I have dealt with. I will definitely be a returning customer for future purchases.
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May 2023 by Janee Hungerford
I had a smooth and easy experience at New Look when selecting our couch and love seat. We got a great deal, and Riley was able to find us exactly what we wanted and needed. She made the buying experience enjoyable! We love our purchases!