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November 2022 by Nicole Anderson
The only positive thing I have to say about Sam's Optical is Crystal and she is gone. My experience here has been horrible. I am on my 3rd try of a pair of glasses. The manager let my lenses get damaged from the heating process to adjust the frames. When I told her about it she tried to blame it on the case. After a second order on my lenses, the manager tells me she can't remove the lenses without heating the frames again and what do I want her to do. I'm not the professional ma'am. You should be answering that question. I can't deal with this place. I'm waiting here now because they are at lunch. Just give me my stuff and let me go. Crystal needs to come back.
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October 2022 by Joan M
Sams optical opticians are awesome ?? They helped with the selection of my new frames and they are perfect my appt was last friday on the 18th and my glasses came in today thats really fast thanks again
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October 2022 by Darla Young
What a great dr and staff! Would highly recommend them. They are now under new management and now EVERYONE working there is friendly and helpful.I would them 10 stars if I could.
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October 2022 by Natalie Henry
Great service. Friendly and helpful staff. Recommend to anyone needing eye care, glasses and contacts. N
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October 2022 by Misty L
This review is solely based on my most recent experience. I've had no issues with them up to this point and had nothing bad to say. I decided to get contacts here and glasses from PairEyewear so I could get the magnetic sunglasses attachment. Over the course of the last 10 business days (Not including weekends) PairEyewear and I have reached out to them numerous times. The first time I called I was told to call back the next day and the doctor would sign off on it, I called back and got no answer. PairEyewear has reached out to them numerous times and each time they either got no answer or have been promised that the prescription would be faxed over to them. Usually when I call, a different lady answers and she's always kind and professional. Who ever has been answering the phone recently is the opposite. She's rude and speaks to you as if she's uninterested in what you have to say and you're wasting her time. In order for me to get any resolution, I had to go out of character, be ugly-ish, and am having to physically drive up to the store to pick it up. This is so inconvenient and unnecessary. I've never had so much issues trying to get a prescription that I PAID for.
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October 2022 by Rocus333
I had an appointment to get my eyes checked and get some new glasses. Crystal and Kayleigh were amazing and super friendly. The eye doctor was really helpful and get me what I needed to see. Definitely would recommend coming here if you want good service.
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October 2022 by Jacari Sumbler
I called up there to get my prescription and it had expired. So I wanted to make an appointment and they said the Dr was not there, so I asked them where she was and they wouldn't tell me. They told me I had to find another Dr. So I went home and did some research and found out that she is now located inside of eyewear express here in Lake Charles.
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October 2022 by Colt Swayze
Great Optical center! Always quick on appointments. Dr. Guillory has gotten my astigmatism prescription so close I almost don’t even notice it as a problem any more. Other Drs have gotten close but told me that it would never be better than 20/25. Dr. Guillory helped me get 20/20 vision back.
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October 2022 by Kirklin Marshall
The member experience was phenomenal. The opticians were very professional and kind. They helped me with everything I needed and were very knowledgeable when I did have questions. All this while maintaining a timely manner.
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October 2022 by no neck
Best eye care ever, the Dr was amazing and Nice and the workers there were very sweet and kind. If you are looking for an eye care provider go see them at Sams club optical, the best eye care Ive ever been to!!!!!
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October 2021 by SoloRiotz
Best vision center in town, would recommend!
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October 2021 by Crystal Noel
Best eye care vision in town!!!
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October 2021 by Cliff Noel
Great place overall!!!
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October 2021 by Delicia Warner
The staff was courteous and helpful. Dr. Guillory was very thorough and professional. She went above and beyond to make sure I was taken care of. I will definitely continue to use their services.
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October 2021 by Latessa Beaty
I love sams optical . I would most definitely recommend you guys to go see them. They have good service, the doctor is very nice and caring. They get your glasses in as soon as possible.