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January 2024 by Carla Wilkerson
Great customer care and my first pixel 8 phone love it
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November 2023 by Joseph Doucett Sr.
I went there with a friend Andy customer service there was excellent
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October 2023 by Keith Thomas
It's always a good visit. Friendly staff and always helpful.
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August 2023 by Cindy Bertrand
I got to say the man was dealing with the two of us. We are illiterate when it comes to technology. The guy took his time to explain things to us. We even had to call him after we got home. Twice, lol. We are very happy with our decision to make the move over to T-Mobile. Strong signals. True tests will be in the woods or on the lake in the woods. We shall see.
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July 2023 by Adam Williams
One lady is a former teacher and the other young lady is zippy with a great personality! I really enjoyed the service and conversation with both. They did a super job as they worked together....to help each other.
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May 2023 by Alison Durnell
Chris was super helpful and also so polite! Highly recommend this location and having Chris work with you!
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April 2023 by Jamaal Wilkins
Bought a 200 dollar phone and a week later it's not working properly
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March 2023 by Albert Sheffield
They have great service and the WIFI is out this world and great service in the store
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October 2022 by Liuska Frias
Joseph the manager was really nice and attended to my needs. I got a new phone and he was kind enough to me. Minutes before, I went to the store and this associate assisted me. She knew what she was doing, but it was a miscommunication and when I went back to explain her what happened she had an attitude towards me and rolled her eyes at me and disrespected me. The customer is always right and even though she thought I wasn't, she should have approached the situation in a different way. That's why I don't give them 5 stars.
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October 2022 by Gwen Rybicki
Thank u very much to brandon. What a helpful and nice and respectful young man! We told him we had trouble at the store on prien and he did his best to help me (which he did). I appreciate his time and effort very much!! Y'all need more employees like him!
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May 2022 by Trevor Chaumont
Somehow worse than it was when it was Sprint. The store manager is awful
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April 2022 by Miguel Chavez
I used to have to get Sudenlink in Lake Charles as a internet provider I’m so glad I can now get T-Mobile it’s home internet is real 5G it’s super fast. The router is gorgeous ? you download a app and on your phone plug the routers power in and 5 minutes later SUPER FAST 5G for $50 a month no hidden fees no cables to be installed no hidden fees like router rental fees installation fees just a flat $50 real 5G not fake 5G like other internet providers.
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December 2021 by Brahnsen Lopez
This is my favorite location. Everybody is always so helpful. My phone was seriously 99% ruined and I was on a budget, just wanted to thank the nice man and the rest of the staff who helped me out.
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October 2021 by David Smith
Terrible service. I have a doctor excuse for not wearing mask. Had about 5 or 6 employees sitting around, would NOT wait on me nor even listen to me. All I wanted was information. I feel I was discriminated against because of my race, plain and simple. Caucasian male. I will NEVER go back to this store
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September 2021 by David Chaisson
Love T-mobile, Chase the Rep I worked with along with the entire staff at the Derek Dr store, offered great service and will come back again for future purchases and service. Thanks everyone.
