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September 2023 by Mary Watts
Very bad. Went and bought a dishwasher on Sunday. Delivery day was today,Tuesday. Could not give me a time frame. Said they would call me on the way. Got to our home and said that they do not do stairs. We were never told that and there was nothing in writing. I was told to have signs in the appliance department. I wasn't reading signs I was looking at dishwashers They left with my paid for dishwasher. I feel like that should have been told to us verbally and in writing. Horrible customer service.
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September 2023 by Linda Howerton
Kathy in contract sales goes above and beyond my expectations. Even on days off she makes herself available, even with covid she answered my calls for help. Stines you have a real super star on board
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August 2023 by Ryan Hooper
When the store says they close at 8 and they turn you around at 755 is bad customer service. Especially after speaking with a manager about my product missing pieces and he told me to come in to get the spare part
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May 2023 by W N
This is the best Stines I have been to. I have had terrible experiences at the Stine in my town and almost didn’t stop here because of that. Sean in the flooring department was so helpful and the reason we will probably buy flooring for our entire house from Stine.
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April 2023 by Jacob McWilliams
Went to purchase item listed on website in stock and verified in stock by employee but told that I could not purchase because it was in top stock. I feel like if you have it in stock shown on website and you have it I should be able to buy it. This is the only bad experience I’ve had at stine in Lake Charles as I am a weekly customer
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March 2023 by Lamont Vige
Always can depend upon the staff here to help find what I need. Stines has a variety to choose from of most items.
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February 2023 by Jayne Anderson
Very polite and helpful staff in Garden CenterJust got my birthday bucket and $5 savings coupon. Thank you, Angela, for excellent service, and also your friend at the next register who got the bucket for me! Love the many choices at Stines, and the friendly staff!
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January 2023 by Jeff Barnett
Always has what I need, laid out in a more logical way than the other big box stores
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December 2022 by Johnnie Sweezy
It was great no waiting line went in and got exactly what I needed was in and out in 10 minutes...
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December 2022 by Ronnie H.
I spent 30 minutes in store to get 4 - 10' PVC pipes that they told me they have. Finally, one new employee in the yard came out and wanted to help me. He was a very nice guy. He wanted to cut a big pipe to make two pieces for me. Unfortunately, they had only one pipe available. Stine need more employees like him.
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November 2022 by Ennis Peterman
It was wonderful they had everything I needed thank you very much Stine's lumber.
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September 2022 by Ray Guidry
Staff very courteous inside the store and outside in the pickup area. Only thing, attendants didn't come to assist me when I drove in. It may have been my prerogative to load up by myself. I'd never been in for pick up before. But once I inquired attendant was helpful and assisted me. No complaints.
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September 2022 by Marcus Bryan
Wouldn't price match my exact item with the Home Depot because they didn't have time to call. Why waste time shopping local, save yourself the aggravation and just goto the big store.
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September 2022 by Richard Wheeldon
If u don’t give Stines a five star, go to lowes or HD snd experience that customer svc or I should say lack of it. People are always eager to help snd friendly at Stines
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July 2022 by matthew alcock
Everyone is nice.. but if you go in for hardware- they either have half of what you need or the hardware is so unorganized you can't find anything you need. I spent a good 20 minutes Organizing a tray for them just so I could not find what I was looking for.I do appreciate all of the workers and the kindness and I know the hardware section is the hardest with the way their inventory is.. but dangg..
