-
January 2025 by KND SQUAD
I checked into this hotel on Christmas Eve 2024 myself and 5 of my children. First off, the sheets on one of the beds was severely stained. My check out was on Christmas Day. The location did not honor their 3pm check out option. So this placed me and my children in a bind because we had a blow out on the interstate and was awaiting our rescue. Which took 5 hours from their location. This was due to surroundings tire shops not having the tire available and also it was Christmas. Once I was notice that they weren’t allowing 3pm check outs. I requested to just sit outside in their canopy area and just wait. I was advised that it was okay. After a couple hours the owners kept coming to the canopy area looking as us as if they were expecting us to be unruly or destructive. After the 3rd time they sent the girl from the front desk out to stay that we had til 3 o’clock or we would have to leave. We weren’t bothering anyone making any noise or anything. My rescue would arrive at 4:10. I think for the amount of money I spent to stay at this facility they would allow my family to just wait on a ride on their premises. At 2:55 me and my children left the facility and went outside and waited on a bench across the street from the hotel with all our luggage because we don’t know anyone in Lake Charles . This was so embarrassing and not very hospitable. I think this family is in the wrong business because they clearly don’t know what it means to show hospitality. I’ll be sure to tell all my colleagues, friends and family never to patronize this hotel. How could you do a single mother and kids like this on CHRISTMAS. Says a lot about how you feel about people in general…
-
January 2025 by Crystal Mayo
Very nice friendly place clean staff helps no matter what the situation is. Service is wonderful.
-
November 2024 by yolanda sam
I enjoyed my stay and the breakfast was great. I would recommend it to others. THANKS AGAIN 😊
-
November 2024 by Bill Floyd
Perfect for Football Game weekend
-
November 2024 by Samantha T
It was worth the $80 for a non smoking king!
-
November 2024 by Sandra Garcia
I was in room 226. The toilet ran all night. The bed was very hard and the pillows were too soft. We did not get a good nite sleep. There was no breakfast. There was no coffee maker in the room either. When we first arrived at 3:45 for a 3:00 check in. They had given my room away. They had to scramble to find another room with king size bed available. I got what we paid for. Location was good and the parking lot and stairwells were very well lit. The rooms also did look very nice just the bed could have been a little softer.
Nearby activities: It was close to the golden Nugget a 10 min drive
-
November 2024 by Michael Hebert
No elevator for 2nd floor room.
WiFi did not work.
Regardless good room for the price & service.
-
October 2024 by JMark Fletcher
hard to get too
-
October 2024 by Maria Thibodeaux
Clean rooms and very nice customer service. Thank you
-
October 2024 by Rubén Diaz
Terrible service from the girl at the night shift reception, she does not allow guests to stay at the reception because she gets uncomfortable when someone talks on the phone arguing that she is watching videos and runs away from the area, they should have better customer service customer
-
October 2024 by Laksh Kaushal
Amazing stay at hotel
-
September 2024 by jrbarbie26
Would be 5 stars across the board if not for the typical “hotel smell”when you walk into the room.
-
September 2024 by Traneisha Washington
Great room everything was clean and neat nothing was dirty great service served us breakfast with coffee and juice vending machines and ice machines cable and wifi was good ice box and microwave was so clean no bugs or rodents nice smell every thing worked great beds were clean and fresh me and my family will definitely come again ♥️🙏🥰
-
September 2024 by Tamicka Marks
not helpful AT ALL. would not give more towels
Rooms: Rooms clean. never no towels
-
August 2024 by Pooty “RM” Butt
It was good room was clean location is okay
Noteworthy details: It was good. Location was okay.
