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November 2023 by Bradley Laughlin
The service was actually very good, despite the long wait. The issue I had was with the deceptive pricing. The price posted apparently doesn’t include the cost of the oil filter, and this wasn’t mentioned until after I examined the invoice and questioned the manager about it. Didn’t seem to bother him at all. It may be cheaper to just go to the dealership next time.
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November 2023 by Gordon S.
Great fast service...I had the oil changed and wiper blades done and never got out of my truck
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November 2023 by Lynn L.
Was next in line. Guy told me to get in line behind 2 other cars. I waited an hour to be serviced. Was told I'd be serviced before the car behind me who was in the other lane. The guy lied to my face!! He said "we will start on your vehicle before that vehicle ". Liar! Liar! Liar!
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November 2023 by Kenneth Hull
Chav and the Staff always take excellent care of me. I am a disabled combat vet and they always treat me with the upmost respect. If I am having an issue that is related to the oil change procedures they always jump right on it and get it resolved. So if you need your oil changed please think quality not quantity. Good job fellows and thanks.
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October 2023 by dane hunt
Was greeted with a cold refreshing water. The service was incredible/unmatched. If you’re looking to get off the jv and come to the varsity this is the place…. William was very nice and helpful. 50/10 customer service, will be coming here every time.Services: Air & cabin filter replacement
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October 2023 by Allison Bertrand
the staff was amazing and very friendly. they also explained everything they were doing very well and answered all of my questions. this was my first time going and i will definitely be back and refer them to everyone!Services: Air & cabin filter replacement
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October 2023 by Katrina Gutierrez
Excellent service and knowledgeable associates. I appreciate the way each employee confirmed each process so nothing was missed. They provided efficient services and I’m so thankful!Service: Oil change
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October 2023 by norman stewart
My experience was awesome!!! I don’t know the young ladies name but she was superb. Answered all my questions and was very pleasant while doing so!!!Service: Oil change
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September 2023 by Angelika Salazar
Just left and this is hands down the BEST oil change I’ve ever received! All of the employees were friendly, personable and informative. The service was quick and Parker did a fantastic job servicing the vehicle with an incredible smile! To whoever owns this location, your employees are amazing. Please don’t take them for granted.Services: Tires
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September 2023 by Tischa Mitchell
My daughter went here last week to have her oil changed in her Cobalt. She returned to Lake Charles after visiting me and she found a puddle of oil on the ground under the car. She called and asked for Matthew the technician that changed the oil. My child was asked to drive the car back with a leak and it leaks more when accelerating. Why she can have damaged the engine. Now one thing I have to mention is there were no leaks prior to coming here. She drove there he wasn’t available even though she said she will be there in 10 minutes. I will say that’s a lacked on his words because he knew an issue was coming and to provide customer service a break could have waited to make sure he did properly install everything. The guy who try helping just added oil he didn’t recheck filter, pan or plug. I’m just asking for everyone to take pride in your work and if a problem arise take a moment and look into this. This could have been one of your love ones. Now we have to have the car towed to ensure no other issues occur.
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September 2023 by Bryan
I have been sitting in the bay area waiting for them to lift the hood, They have been working on the vehicle over in the next bay area for 45min? Just over hearing them communicate amongst each other worries me if they can do their jobs properly. I have never in my 50 years sat in my truck and sweated this long to get an oil change that cost me $139.89, and they didn't check transmission fluid or any other fluid? On another note they didn't even offer a discount or apologize for the insanely long way!
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September 2023 by Karlie Doise
Super fast, good customer service. I’ve seen lower prices but theirs aren’t outrageous. Great place.Service: Oil change
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September 2023 by Samantha Carpenter
Jeramie, Dalton, Parker, and Henry were great. They were just about to go to lunch when I pulled in and postponed their break just to get my oil done. Being the only person in the bay really was an experience as everyone was upbeat and laughing and joking with me.Services: Tires
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August 2023 by Victor Guidry
The only place I go to get my oil changed. Dalton and the management are both incredibly personable and professional. Would highly recommend for fast and kind service.
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July 2023 by Lesia White
I received excellent customer service. The guys were friendly and informative and offered the extra things that my vehicle needed by showing me my cabin air filter, which was gross, and the same with my engine air filter, which was gross. They even noticed that my back glass wiper was torn and was able to fix me up there too. I’m definitely gonna be going back and using them again. I used the one on Nelson Road in Lake Charles, Louisiana.Services: Air & cabin filter replacement
