September 2020 by Anthony Landry
We made reservations for a truck on Saturday to be picked up at 1pm on Sunday. When we arrived the parking lot was full and it was about 1:20pm by the time we got to the counter. The gentleman that serviced us asked for my number and proceeded to tell me the reservation was for 1pm and it is now 1:30 which it wasn’t that time yet, and the truck was gone. As I began to explain to him that we were there on time but the parking lot was congested and maybe being on the inside he may not know what was going on outside, Guy Lohr who is the manager, immediately said leave the store because he didn’t appreciate my attitude. As I posed no threat to anyone and didn’t feel the need to leave until my issue was resolved I escorted my wife to the car and returned back in the store and called their corporate office. I explained to them that the vehicle we reserved was given to someone else within a matter of minutes and he informed me that one will be available at 2:30. All the while I am on speaker phone and being VERY cordial, Guy precedes to tell me, it is not going to happen with the UGLIEST smirk on his face appearing to be racist as if he was intimidated by me. All we wanted was a truck for a couple of hours to place our furniture in storage so we can finally take a break after riding the storm out and finally finishing up cleaning our yard and for some reason Guy saw fit to go out of his way to make an already tragic situation worse by refusing to serve me for no reason at all. Not only could I not get the 2nd truck but there was none in the area and instead of us finally being able to breathe and relax after securing our property my road trip plans for the holiday was ruined because we had to stick around until we get our stuff moved. In my opinion Guy Lohr postured himself as someone lacking compassion and appearing to act racist towards a black man in a time of crisis. Articulating information one may not be aware of is not an act of bad attitude, however, as a service provider, refusing to communicate in a healthy manner with someone in a time of need is. As he disrupted my plans and have added aggravation to our injury I feel the need to inform the public on his actions. Maybe he gave my 1st vehicle to someone that he knows that needed it and had someone else he planned on giving the second one to as well. I am not sure what his deal was but what I am sure of is that we NEVER have issues like this and for that reason, I refuse to accept his treatment of us without being heard!