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January 2024 by Kennedy Green
Takayla was extremely helpful and friendly, and energetic! She is an amazing associate. She went above and beyond to assist me in the store and pick out the perfect Christmas gifts for my family and friends!
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June 2023 by Helen Agbaike
Awesome daily deals.
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March 2023 by Rocio Cutie
Today, I was at a Victoria Secret store at Lake Charles, Prien Lake Mall and my experience there was horrible. I was frustrated and humiliated because of the manager, Adam. I asked for a dress on a manikin and Adam gave it to me with a rude attitude. I went to try it, and two more dresses on, one pink and one red. The one on the manikin black dress was the only one I liked and the last one on that color, so I went straight to the cashier. The dress was 50% off and I was returning a bra. At the time to pay, the guy at the cashier told me the dress wasn’t 50% off I said, “Yes it is.” He spoke into his microphone and at the end they gave me the 50% off. For the return, I needed my ID ,but I had left it in the car, I told him im coming back and went to go get my ID. By the time I got back ( two minutes) there was another person at the cashier. I was going to buy the dress when she told me it was not 50% off. She called the manager, the same guy who took off the dress from the manikin for me. He told me that dress wasn’t the dress on 50% off, it was a different dress. I said that there is only one of this dress .plus, this was the dress you gave me two minutes ago, I just left to go get my ID. He said again that was not the dress he took off of the manikin, it was a different one. I told him to check the camera to prove he gave me the dress, I went to the fitting room, and I went straight to the cashier. I asked for the manager and he said he’s the manager and he’s not going to check any cameras which proves he didn't even try. He said he didn't want to talk to me anymore, and called security. The woman came and she asked my politely to get out. She treated me well along the way and had empathy with me. When we were outside of the store, she told me she can’t do anything but I can put a complain on the website to the manager, Adam. I have been a costumer from Victoria Secret for over 10 years, and I’ve never had such a bad experience. I cry of such frustration how this person who made me feel like I was lying about the dress and told me that it wasn’t the dress. I don’t know how a person like this can be in the position of manager at this beautiful company.
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March 2023 by Roxana Varona Olivares
My mom had the worst costumer service ever , she was treated by adam “the manager” like she was a lier , all she asked was for him to check the cameras and he denied it to her . We are a family of honest hard working people and he treated her like she was trying to get a discount that she made up , very disappointed.He called security to walk her out of the store like if she was some aggressive person or a thief.This is unacceptable behavior !
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March 2023 by Becky Donovan
I went to the mall the other day needing to buy a bra and went to Victoria's Secret first. A young effifiminate man in a dress, makeup, etc approached me and asked if I needed help. First of all, I don't judge. But, I don't want a man helping me picking out my intimates. No thank you. That's just wrong! When it was time to size me what was going to happen?? Ya'll lost my business!!
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March 2023 by Megan Wold Alexander
I'm normally an online shopper for VS but I made a pit stop to grab a couple of things. Excellent customer service at this location! Very friendly and helped me find exactly what I needed!
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January 2023 by Naja Courville Daigle
Panties were too expensive. Staff was helpful.
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January 2023 by Vivian Harn
They had a pretty nice sale
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November 2022 by Melva Scott
Couldn't get my size right but I've gone back to exchange once. Not going again.
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August 2022 by Tiffany Dunn
Not as good quality as it used to be but still the cutest selections.
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August 2022 by Hannah
Good quality, friendly staff
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August 2022 by Rachel Prince
Love every piece of material, fabric, cloth, and thread used to make Victoria Secret what it is!!
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June 2022 by Demarcus Turner
The workers are nice and helpful to us. The store are nice and clean
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May 2022 by Alli Rushing
Went looking for a strapless bra for a dress. The workers were very friendly and patient. They helped me find just what I wanted/needed. Associates also informed us of sales. The store was clean and organized. Prices are high, as expected.
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May 2022 by Rebecca “Becky” Smith
They carry some wonderful perfumes and wonderful undergarments! Very helpful staff as well.
