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October 2023 by Anonymous Voice
Well, if you want my brutal honesty... Walmart lacks employees who smile or care. Anytime you ask someone a question in the department they are working in, they don't know the answer. That's if you can even find anyone working in each department. What happened to people being qualified for the position they are working on? Or even better, what happened to people enjoying what they do? Then there's never a person working registers, so they expect us to do their job with not enough self checkouts available. Then they huver over you while you do it, then check your receipt on the way out. I feel like I should get paid since I'm being evaluated on how well I do your damn job. And God forbid you need any assistance.. you might as well call it a day if they have to call someone to unlock a case for you to grab something locked up because you'll be waiting forever. I try to avoid walmart as to avoid having my day ruined by someone named Ashley, who needs to wash her hair and go home to play with her cats, aka walmart employees.
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October 2023 by DQ TX
We had a basket full to the brim with groceries, and only the liquor checkout line had a cashier. I'm not scanning a basket full of stuff. I don't work for Walmart. If the groceries weren't for my mother, I would have left the entire basket and went to another store.
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September 2023 by Robert Schwencke
How many Walmarts do I have to review... they are all the same. You know what to expect you know what you are getting into. They have just about everything you need so you go there, because that's the only place to get it all in the same place. Plus they have out all the mom and popa shops out of business. It's everything that is convenient and horrible about late stage capitalism.
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September 2023 by shucky ducky
Police on site made me feel a lil worried as to the crime, store well stocked, self checkout was fast. No other interactions with employees or patrons. Easy parking. This was my in and out experience. Be safe
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August 2023 by Gia Bradberry
If I could give zero stars I would. This store is trash. No one picks up the phone. It’s filthy. People steal wallets when you are not looking. It is dangerous. I would bite the bullet and spend a little more at a nicer store then get robbed at this one. This is not kid friendly. It has zero management and zero customer support. Walmart needs to be black listed.
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July 2023 by Sarah Brauninger
The store closes at 11pm asked at 10:20 i could try some clothing on real quickly please and I was told abruptly and rudely no! I don't understand why there are fitting rooms if they can't be used!!
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July 2023 by Brandon Porche
Negative experience, employees at the service desk tried their hardest not to honor product or company warranty / return policy. I had to act like I was calling the manager to get the ladies to honor walmart 90 return / swap out policy.. pitiful, disrespectful, and embarrassing effort on their part. I left with my product as intended after going to another store. Never again.
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July 2023 by Danielle W.
Just moved to Lake Charles and this is my second time using the pickup services and each experience has been awful. I've been waiting over an hour for my order and the parking lot is now full of angry customers who have yet to get their order. This is sooo unprofessional and I will NOT be back to this location.
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July 2023 by Dane Yates
The goal is to go in, get what you need and leave. The humor is, they have everything you want at very reasonable prices. I came for a fishing license and left with that a then some. I'll be back
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July 2023 by Alysia Lil One
Went in for an oil change and tire rotation. I'm not sure who change the protocol for writing tickets. This was the 1st time I was told to park and go inside to write the ticket to show original paperwork for the tire the hazard plan. No one scanned the Vin to pull my info and was told nothing was showing in the system under my number. I hD to ask to enter the Vin # manually and the pad to handed to me to enter. The oil I wanted was out and had to have a lead staff member remove the charge for the rotation. Multiple issues with customers and inside staff just seemed to be confused. Actual service men were pretty good and quick to be short staffed.
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June 2023 by Gary Campo
Affordable and wide variety to choose from fresh produce to dry goods and home neccesities.Car accessories and gardening tools. Great choices of electronics and home smart appliances. Helpful staffs when assisting customers concern. THERE IS A SUBWAY inside to have a quick bite of sandwiches.
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June 2023 by Mary Jones
I order my order online at 12:45am, I pick a pickup time for 9:45amnand to my surprise my I got an email saying my order was ready for pickup at 8:57am. I will be ordering online grocery more often. I even used my EBT card with no problem
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June 2023 by Carol Benoit
I'm still waiting for my invitation to the company Christmas party. I check out my own groceries and bag them. So, I must be an employee!
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May 2023 by Gil Guillory
Recently had new tires put on my car. After picking up car, two of the new tires on drivers side had 44 psi and on passenger side one tire had 63 psi and the other 58 psi. Drove back to correct tire pressure. At home discovered that 3 of the 4 22inch wheels on Infiniti are scratched beyond repair in the tire installation and balancing process at this store. Beware customers. Check everything prior to leaving.
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May 2023 by Cheryl Ceasar
I recently had a wonderful experience at Nelson Road Walmart!! Store 1204. The associates were all amazing! Amarri B. Provided exceptional customer service and helped me with such patience and kindness that I don’t want to shop at any other Walmart! She also did all these things with a Beautiful smile!! Ms. Blanca also provided excellent Customer service eve thought she only speaks Spanish. She pulled out her phone to translate! She also showed me more items that I might need just in case! Lenaija T. also provided excellent Customer service with patience, kindness and a smile!! Kevin the door greeter was so nice to me as well and all other customers that walked in and out of their doors!! Thank you Kevin. Mr. Anthony was so nice as well and Ms. Christine also. Ms. Christine told me all the ways I can speak highly of her associates and also made sure they were recognized immediately that night!! Roderick in the frozen section is always such a joy to see and speak to. Any time you need help go find him and he will help you with a smile!! Thank you Nelson Road Walmart!! Please promote these associates or just give them raises because this type of excellent customer service and l satisfaction is hard to find in some retail stores. Thank you!