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January 2024 by SFC Castro
Extremely rude service from an employee named crystal. I was charged a late fee of 20$ because I was told I didn’t check in on the app when the only directions on the site given was to park in a legal spot and verify the fuel followed by dropping the keys off in the return box. The employees could verify the truck was turned in by the keys in the return box and video footage of me dropping the vehicle off 12 hrs in advance. In front of post I’m sure I’m not the first service member they squeeze money out of. Try other locations before you rent.
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June 2023 by Angela Jackson
MILITARY FAMILIES BE WARNED!! Do not rent here this place is infested with bugs and has black mold. Uhaul corporate will not do anything to cover cost be sure to pay extra for their insurance. My whole storage unit was coverage with black mold I had my stuff in there for less than 6 months. Most of it was covered and mold still got in. The bugs were everywhere. Unfortunately my insurance doesn't cover black mold so my money went to waste. I had dinning room table, 2 couches, chairs, other furniture covered in black mold. JUST Be sure to be get insurance thru UHAUL. The manager did nothing but told me to leave, so I left everything in the unit and abandoned it. They had me messed up thinking I was going to touch that stuff. Even the professional movers I hired never seen anything like that before. This was disappointing never renting uhaul again and I meant that.
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February 2023 by Renee Taylor
The lady Crystal working the desk is rude and unprofessional. The service and products provided are fine but would never use the company again because of her.
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October 2022 by Kenneth Carman
I needed a particular type of trailer and they will arrange it to be where it needs to be when I need it. The price seems more than fair and the lady knew exactly what size ball and electric hook up I'd need. They are very good people to deal with.
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October 2022 by Faye Guidry
Not helpful at all. Service was not good
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June 2022 by Bryan Jobby
Have no compromise with customers. Don't have people skills and will double book leaving you stranded.
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June 2022 by Randy Richardson
Easy in & out using online reservation & turn in. Staff very customer friendly will use again.
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March 2022 by Megan Strickland
This is simply to save others the hassle of having to go through this. Strongly recommend storing your things, if you care for them, at a different storage facility. Very long story short; I had an indoor climate controlled unit at the north gate, it flooded not once but TWICE. The first time I brought it to the owners attention, and I trusted that he fixed the problem, his solution was to move me units, which i understand stuff happens. Then the next unit I was moved into ALSO flooded. At this point after having several sentimental items of mine ruined including pictures and documents I can never get back, I decided to take my things and move to a different company/storage facility completely. Any other person would be aggressive/angry and demand some kind of compensation. I was cordial when I moved out, showed the pics of the empty storage unit to them, and I was supposedly “checked out,” the only thing I even requested was the last months storage rent refunded due to the building flooding twice, and now I was having to move my things and pay for the same month at another storage facility. I was referred to uhual’s insurance company (which I have no idea why because I have my own personal renters insurance which covered all my things) but I followed the instructions and was very patient. I called the company back when they called me, I left voicemails but never got reached back out to. Since I moved out in December, and now it’s middle February, I called corporate whose resolution was to email the owner. And to top it all off, I’m still getting bills and “late fee notices” in the mail, like they are still Billing me for this unit I moved out of months ago, which I have proof of. At this point I’m done with this storage facility completely, and am wary about renting with uhaul ever again. Please save yourself the headache and spend the few dollars more at another facility, or if you have a unit here please go check your stuff.
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December 2021 by K “kvol” Vol
Pretty unprofessional and non-communicative. It's like everyone working there just woke up with amnesia right before you walked in and they have no idea what U-Haul does. But they did have my equipment order ready on time and no issues there.
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December 2021 by Deanna Sammons
Good experience.
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November 2021 by J. Nash
By far one of the best U Haul facilities I've used. I had used this establishment in the past and recommended it a while back to a friend who in turn asked me to take them there so I obliged. A woman named Shana was the employee who took care of him and she was fast, efficient and friendly. She was Very welcoming, had a great attitude and answered all of his questions. The facility was clean and very organized as well! And to that point, while we were there, I noticed the employee walk over to the packing peanuts and straighten the display. I truly don't understand why this facility is ranked 3.9 because I can assure, the service my friend and myself experienced and encountered was a 5+. I posted some pictures to highlight a few of the items they sale inside this store as I didn't know they sold most of this stuff when I rented a truck there. I also added a picture of their price board behind the counter.
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November 2021 by -Megan-
Nice but not enough space to get a big truck into.
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October 2021 by Beverly Frederick
We got there and found the truck we requested was too small..they checked into it and got us set up with the next size up in no time.
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September 2021 by Erik Ovalle
Told me they didn't have the truck and trailer less then 24hrs before I had to pick it up, had to drive 2 hrs to the nearest location that did have it picked up the trailer with a flat tire that they had no spair to so had to call uhaul roadside which took an hr to get there (tow truck guy was cool though) then when I got to where I was supposed to they didn't put a return location so I had to drive 20miles back to the nearest city that would take it...
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September 2021 by Tierra Parker
Do NOT rent a uhaul truck from this place! 367$ later and they continue to take money out of my account! I’ve always paid cleaning fees for the truck bc there was cereal left in the back,paid for the “gas not being correct” when it was!! And paid for over 100 miles when I never went that far in it!! What more could I have to pay for??? But yet they still continue to take money out of my account.
