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September 2025 by Darren Adams
The service was excellent
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August 2025 by Lori The Singer
Luling location;I bought a verizon phone at Walmart, I had trouble getting it to connect to the network. Ms.Shae helped me, she's the store manager and gave me the best customer service. She was so polite, patient and knowledgeable. I will do all my business at this location. I was a corporate employee that taught customer service for 11 years. This young ladies is an asset to your business.
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July 2025 by James Kelly
Thanks to Kristin & Shay for being so patient , skilled & professional! They both get 5 stars for outstanding customer service !
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July 2025 by Glenn Wood
Jakiyra took her time to help me open up my new account and switch from ATT. She was very patient and polite even though I took up a few hours of her time. I appreciate the amazing service!
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July 2025 by claire helmer
Russell’s is a very pleasant place to do business with. The ladies in the office are very knowledgeable of all the products. They are very nice and friendly. Will always go there whenever I need to get help with my IPhone.
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July 2025 by Deb dee
Shay waited on us and did a terrific job.
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June 2025 by Vicki Henry
The store manager, Shay, was a pleasure to work with. She was very helpful and knowledgeable in diagnosing my husband’s phone problem and instrumental in his receiving a replacement phone and setting it up so that he’s back in business again.
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June 2025 by Lily Schmitt
Shay is amazing she got me into my phone with no struggle even when the screen was completely shattered. She is so nice and polite and so helpful.
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June 2025 by Diary House
I'm very greatfil and the customer service was very very good
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June 2025 by Kerry Dufrene
Very good the young was very helpful and got us done in great time
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April 2025 by Charles Funches
I have had a good experience with Verizon
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December 2024 by amber east
The manager (Ms. Chapman) was very patient with me. I had problems with my phone, and I wasn't able to use it for days. After a few hours, she was able to get my phone back in working order. I am beyond grateful!
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March 2024 by Jaime Guillen
They are so slow and take forever to attend a costumer
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September 2023 by JAMES Hall
9:18am on a Saturday and no one was there. Website said they were open. We called and no Answer.
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July 2023 by Gigi T.
The worst ever ! Do not go here - they seem like the know what they are doing so I was confident in their helping me - I had no idea delvin (works there) was bluffing - he did not know what he was doing - the first month I got my bill I thought maybe it had been processed through the system and I would get a credit. The second month I got my bill I called and they told me that it was all going to be OK and it would process as a credit. The third month I go in there and it turns out they never did put me on the proper plan - they told me I was on the plan, but I was automatically kicked off because they messed it up. They did not own the mess they created and caused my phone bill to be way more expensive than I ever wanted it to be. There is no recourse. Do not ever use Russell cellular on Napoleon Avenue and Clauborne Ave in New Orleans
