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March 2023 by Betsy Levert
So DISAPPOINTED :-((( I'D GIVE NO STARS IF I COULD!We have been clients for several years with no significant issues UNTIL TODAY.WOW!!! THE PLACE HAS REALLY DECLINED!!!Upon entering, I struggled with the first gate to get in, then was able to get access via the second one. While in my unit, the lights went out in that section of the warehouse. I am so fortunate I had someone with me!!!But WORST OF ALL, WE COULDN'T GET OUT!!!!Neither gate worked and the help line person was unable to provide a solution that worked. After about 1 1/2 hour of back and forth btw the 2 gates etc trying what the help line person instructed me to do, I finally MANUALLY FORCED OPEN one of the huge and heavy gate doors and got out!!!!I told the help line person I was leaving and she asked me to stay and close the gate behind me. I did and tried to be understanding, but REALLY?????BEWARE and I'D NEVER GO ALONE!!!!!
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February 2023 by Felix Cubias
All of these places are looking like trash time for a remodel
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November 2022 by Kevin Barnes
This place is TERRIBLE!!!! The facility is always dirty. The grass overgrown. ZERO customer service. They never answer the phone and automated system doesn’t work. Never any staff on site. Facility falling apart. Save your money go elsewhere!
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October 2022 by Jill Vicknair
Place is a MESS! Gates and secure entrances are wide open for anyone to enter. Very poorly managed, in fact there is no management happening here. On hold for 10 minutes to speak with a customer service rep who cannot solve the issues. Absolutely terrible!!! How hard is it to maintain a cash cow business like a storage facility?!?! The neglect is intentional.
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July 2022 by Vaughn K
Facility is convenient and clean and support staff is customer-friendly. Glad to do business with them.
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May 2022 by Ryan DuVernay
I signed up and rented a unit online. It took me 3 days, which I’ve already paid for, to gain access to the facility using the provided code. I had to call twice to get a temporary code. The lady on the phone said it takes 24hrs for the code to hit the system. I responded I signed up for this over 48 hours ago! Not impressed so far.
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May 2022 by J O
Beware of this company. If you rent and pay for a unit, there is no guarantee that it will be available for you to move in on the start date. Red Dot left locks on my unit door for 6 days preventing my move in. And, you will not get any credit for rent paid if you cannot move in. This company is not concerned with customer service and apparently only wants your money.
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May 2022 by Bone 23
Directions and setup instructions from the office was simple. Storage facility was very clean and Brittany was a great help. Thanks again.
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May 2021 by Bean L.b.
Do not trust these people. They will double charge you for months, even though I have all the receipts. Then they tried telling me that I was prepaying for the next month so I paid it. Now they are denying that they said that, even though the calls are recorded. I am trying to get them to send me the recording. They will say anything to you to get an extra payment and then deny they said it. Shady, untrustworthy business.
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February 2020 by Michael C.
It is now named Red Dot Storage.....a horrible place to store your valuables. Look them up online at the Better Business Bureau and that will tell you everything you need to know.
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April 2019 by Michael Jefferies
Omni Storage at this location is now Red Dot. It has a stand alone kiosk that you use to set up and pay for storage. They do not offer trailers or moving vehicles. Very clean. However there is no employee onsite to help with anything and nothing to help bring your stuff in with.
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December 2018 by Andre Sharpe
This place has been through a change in ownership and they no longer have anyone on site all they have is a kiosk witch gives me security concerns I gave up my storage unit for that reason
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September 2018 by George Renfroe
Clean and climate controlled storage facility. Security is good. Need 9 unit code to enter and exit. Facility rents U-Haul trucks, vans and trailers. What else can be said about a storage facility? Yes I would recommend this facility.
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May 2018 by Shawn Laudun
EXTREMELY CLEAN!!! MANAGEMENT IS AWESOME!!!
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December 2017 by juanito pablo
Might as well rent an apartment instead of pay for this... it's about the same price.