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November 2024 by Bonnie Cavignac
Meagan was THE BEST! Solved a problem we could not figure out!
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October 2024 by James Charles
Awful customer service. Only one person working, the young lady didn't know how to switch cell phone lines over. A Mgr. really should be present. Do not waste your time shopping here.
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August 2024 by Gwendolyn Bourn
Brandon was very helpful. My family walked in, upgraded our phone and was in/out quickly. Thanks for great service.
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May 2024 by Rachelle Saweikis
Very friendly and tried everything to fix my phone.
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April 2024 by Lon Johannes
Professional and courteous. Knowledgeable
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March 2024 by Michael Roszkowski
Shout out to Kam! Excellent customer service. Thank you so much.
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February 2024 by Crystal Hart
⭐⭐⭐⭐⭐I had an amazing experience at the AT&T store with Kam! He was super helpful and knowledgeable. He went above and beyond to assist me with all my needs. I highly recommend this store and Kam for his exceptional service!
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February 2024 by Kamaurie Hart
Visited this location and had a blast. Niccole and Kam are honest and very knowledgeable. This is definitely my Att home, located right by Regenellis and Total Wine.
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November 2023 by Kaye C
Ran in to grab a couple chargers. The gentleman working (I think Trey?) was sooooo helpful. I'll be back for sure!!!
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November 2023 by Fnu Tony
Bad service ,
last night I registered a new card, after successfully making a payment and apparently it can't be used. the shopkeeper told me to come back the next day for a refund and today I arrived. the manager told me to wait without explanation for 30 minutes. and non-refundable is very annoying. It seems that the workers are not equipped with knowledge
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November 2023 by Anfield Trailers
Would be zero stars if possible.Absolute crooks. As a local business owner myself i am appauled at they way i was treated here. To cut a long story short. I bought a phone which was bad. Camera didnt work front and back as well as overall running slow. I returned within 48 hours of buying it. They agreeed to take back. Minus the tempered glass as i had installed that already. Manager kevin processed the refund didnt tell me they was charging me a restocking fee nor gave me a receipt. Told me online receipt would follow. After checking the account I discover that they charged me $55 restocking fee without actually telling me that. For a phone that didnt work correctly to begin with. Useless staff, liars and worst of all manager states that theyre not a real at&t store so they cant do anything about it. Ive raised this to a corporate level. Avoid this store at all costs as they go out their way to mislead you. First and last time ill do business at this fake at&t store. Pictures are what the phone was taking after updating all software.
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September 2023 by K B
On August 17,2023 we had a scheduled technician come to our house to fix our internet. After about 30 minutes of him being in our home, In Home Expert “Jo B” came in and was super friendly. She made sure I knew how to use the AT&T apps and quickly asked who our cellphone provider was. Immediately she starts comparing my Verizon bill which was currently $270 a month for 3 lines and a military discount. She guaranteed while on the phone with the supervisor from the pinnacle parkway location in Covington,LA that our bill would be between $220-230 a month. And we would also have our internet lowered to only $60 a month. I immediately expressed my concerns that we wouldn’t be able to afford to pay off our Verizon bill with our current installment agreements at this time and Jo quickly reassured me that we would be getting $300 per line in visa gift cards to pay towards our now $1100 Verizon bill. That a link would be emailed to me to claim these gift cards. At this time she also was having multiple issues porting our lines over and didn’t want us to pay for shipping for our new phones, she left my home and went to the same Covington location and came back in about an hour. When she arrived I went over all the details again before we continued. At this time she also allegedly uploaded my husbands military verification to enroll in that credit, which later to find she did no such thing. I also have an iPhone 11 Pro Max that she was supposed to Come pick up and deal with the trade in. This never happened. Yesterday i received my first bill for $480!!!! With an estimate of $384 continuing! Why on earth would I have ever agreed to switch if this was truly the case. I have tried multiple times to get in touch with my “in home expert” but she has completely ghosted me after spending almost 7 hours in my home. Lying the entire time. I’m disgusted and I need this corrected ASAP. This is completely inhumane that you let your sales reps enter people’s homes with fraud intent
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June 2023 by Mary McClelland
Service was great, until I saw that the salesman had added and extra $23 per month to my bill by adding Next up ($6/mo) and insurance ($17/mo) when I said I didn’t want it…This is infuriating. All I have to say is if you buy a new phone or trade one in, no matter what you tell them, they will add it, chances are you won’t notice for a month or two. CHECK YOUR BILl, bc the eyre counting on you to not look at what you’re paying.
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February 2023 by Kiley Hovey
I stopped in to upgrade my phone with the help of Noah and Sara! They were a huge help and work great together! I would definitely go back to see them!
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January 2023 by Chris Veters
Sara and Noah helped me out tremendously setting up a hot spot and prepaid card that I did not purchase from an AT&T store. Sara and Noah are great workers that spent a lot of time helping me get my hot spot working. Give them a raise!!! Great friendly environment, as well.
