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January 2024 by shannonroublau
Recently went to get my son new tennis for school. We were in and out very quickly. I love the roominess of the store. You can look around without feeling crowded. I also like how the displays are set up. Very easy for browsing and comparing, which of course the son HAD to do. Thanks RackRoom for making the experience easy A+
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August 2023 by Ronald Diaz
Horrible customer service.:: call the manager was worths wishing I can give them a 0 Stat
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May 2023 by Jason Harry
This store literally stole money from me. Manager just said there's nothing she can do. Places like this need to be out of business
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January 2023 by Lefty M.
Rack Room Shoes. Mandeville, La.I purchased 4 pairs of shoes.Less than 30 days later I returned 2 pair because they were too tight.I presented the original receipt.They were never worn except when I tried them on again at home.Long story short.....My refund was about $30 less than I paid when I bought them.The only explanation was that the "computer told them to do that".Of course I disagreed. THAT MADE NO SENSE!.The cashier said that SHE WAS GETTING FRUSTRATED.She called the manager. He was no help either.It was simple math and common sense. Not rocket science.There was nothing I could do.What a rip-off! I work hard for my money.The crazy thing about this was that these people acted as if this was all ok and that I was being unreasonable.
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October 2022 by Jada Patrease
I wish I could give them zero stars! This location is BIG on racial profiling! I experienced the worse service here! Employees (Betty and Kyla) followed me from isle to isles, to “intimidate me from shoplifting” but never bothered to ask if I needed any help. This made me feel very uncomfortable and also extremely upset and heartbroken that still at this day and age I can’t even feel comfortable enough to go shopping in this area without being stereotyped and profiled. Please do not shop at this location. As I brought my concern to the managers attention she brushed me off and laughed. I don’t feel as if the situation/matter was taken seriously and as a black woman constantly being profiled (several times at this particular location) that is very upsetting and unlawful. It isn’t fair
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October 2022 by Slim Pickins
permanently closed now a Target
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March 2022 by Mike Buckholtz
Friendly staff and great selection of shoes.
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January 2022 by GLDBND39
Sigh so many problems iam not going to get into it
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January 2022 by Greg Flathers
Supposed to be open….drove from Folsom only to find a sign on door stating they decided not to open today.
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November 2021 by Daniel Berry
Please stay away from an establishment that leads you on for employment where even the corporate manager has no idea about an interview when she scheduled it…. Then then manager apparently was sleeping when asked for interview!…. Basically promised me the world and didn’t contact…. That’s way these employees look like they are homeless
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August 2021 by Susan D.
I purchased a pair of shoes approximately two weeks ago. I wore them on one occasion, and they started coming apart. The store refused to exchange for an identical pair since I didn't "have a receipt" claiming that he didn't even know if he carried the brand anymore (which, of course, he did). He couldn't even "look up" my purchases through the loyalty program. Between my children and myself, I have spent literally thousands of dollars at this store. I will never visit it again.
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August 2021 by Diane Cimo
Very helpful man help me. Check out lady got me a bench to sit on because there wasn't one on the side I was .very kind and sweet people.
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August 2021 by James McEwen
Wide range of shoes and good deals.
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July 2021 by Sandie Lynn
We went to Rack Room during our lunch break. It’s the only time of day for us to discuss the evening. As we are in the store we stopped for a few minutes and sat down. The worker on shift approach us rudely to move from where we were. Then continue to have a problem with us being in the store. I will not recommend to visit this store during the day.
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July 2021 by Jamie jacobs
Great deal on shoes
