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December 2023 by Will
The staff here go above and beyond in every capacity. They really know their stuff!
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November 2023 by Keith Bodin
This location wasn't so busy that I couldn't get waited on. The phone pro fixed my issue in a matter of seconds.
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September 2023 by AJ's Plumbing
Received top notch excellent service from Bradley Myers at the Mandeville Verizon location! :)
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August 2023 by Blake Jones
Frank, whom I believe is the manager of the store, is wonderful. He helped me with an issue that I have been struggling to fix. He quickly understood the problem, offered reasonable solutions, and I left very happy with the problem fixed. The other staff seemed very polite and helpful as well. I would certainly recommend this Verizon location and Frank in particular.
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July 2023 by Stacy E.
Every time I've gone into the store just out of convenience it is like being attacked by used car salesmen. Then They will say anything and everything to sell you a product. But every time I do have to go in for a problem of any kind, they are never helpful and never stand by phone or product. A few months ago, I went in just by to get a charger- I only went there because of convenience based on where I live. I picked out the cheaper one and the man who was helping me said I should get the other one (that was much more expensive) but that it had a warranty so that if anything happened to it, I can just bring it right back and they would give me a new one. That sold it for me, and I bought the more expensive one....A price I would never pay for a typical charger- but clearly I thought would be worth it based on what he said. Well, after after six months or so, the adapter that goes into the phone broke off. I just went by the store to trade it out for a new one and immediately was told they did not think they covered that. They started telling me that they can't trade it out before they even knew what was wrong with it- then I showed them the snapped adapter. I told them what the salesman had told me and they were even able to look up who told me that, but they said they could not trade it in. Even said we can't verify what acrually happened to it- insinuating I would have damaged it on purpose? Literally the adapter snapped off in my phone. He said if it had just stopped working, then we could trade it out (but had already told me no when I first walked in thinking it had just stopped working) but because it is damaged (simply adapter broke off), we cannot. About three other men were in there with no customers -so listening to the entire thing- and I told him again what the sales person had told me originally to make the sale, and they said unfortunately we can't do anything. I know not to ever step foot in that store again, but I just wanted to let buyers beware that they will say anything and everything to make the sale, but then that's it. Absolute terrible customer customer service.
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March 2023 by Allen Bealle
Aggressive sales force primed to relieve you of as much of your money as they can get ....horrible service ...go elsewhere
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March 2023 by Drew Dufrene (Ret)
This location by far has been the best quality service I have had anywhere. The sales rep Mr. Serpas answered every question before I even asked it. He navigated the complexities of pixels & iphones as if he designed them himself. He showed me better deals to get a better phone while saving me over 90%! I later came home and my wife complemented how sleek the new phone was, I told her thank you & we proceeded to make love. Thank YOU Mr. Serpas. The next day, at work, I took several high definition photos using my new phone. The COO liked them so much he asked if I could send them to our marketing group. A week later our business has doubled, I got a raise AND a promotion! Needless to say Mr. Serpas is the greatest phone salesman I've ever met. He fixed my phone, my marriage, and my job. I highly recommend this location! I have to go get dinner with Drew Brees now because of the popularity I've suddenly gained while using Verizon services from Mr. Serpas.
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January 2023 by Micah Martello
This is the only Verizon store on the Northshore where you will get quality customer service. Ryan went above and beyond to help me with my issue.
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November 2022 by C. B.
This location of Verizon is the absolute best. It had a layout that allowed customers to sit and speak with an agent one-on-one. I explained my issue to Gil, we went over the steps I'd taken to get there, then David stepped in observe & assist. Within 15 minutes my phone was back to normal. I almost wept with joy!With all the dread & hesitation to seek help, this negates all the negative experiences I've encountered in the past. This branch is there to HELP you! I highly recommend a visit to Mandeville Verizon!
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October 2022 by Gabriel Garrido jr
Brennan was Extremely Friendly and Knowledgeable. He introduced us to the Newest Google 7 phones and an iPad for Our son for less than we were paying for one phone and the iPad. Thank you Verizon for Hiring Brennan. He is an Asset to your Company ??
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October 2022 by Kristy Beck
The sales associate - Brad - was knowledgeable and professional, so helpful and made the whole experience great! Loving my new iPhone 13
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September 2022 by Pete Eclov
Austin Howard was amazing. He wasn't even getting paid for the sale he just went above and beyond and fix the new line Port issue that someone else in the store acted like we are nothing but a burden on Saturday. Even though he made the sale. That was a VGA if I start a business account it will definitely be throughaustin
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August 2022 by Jackie Barnum
Employee fixed my phone before I even got a chance to tell him what was wrong with it. Impressive!
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July 2022 by Marsha Brown
Brad at Cellular Sales in Mandeville was very helpful and knowledgeable when I purchased my IPhone 13. I always receive great service at this location!
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June 2022 by Steve M.
We could not have been more pleased with the service that Stephen provided at the store. We were not able to arrive till 30 minutes before closing but you would've never known it by how pleasantly we were greeted and treated. Stephen sat down with us and went over our plan and recommended phones. We ended up staying 45 minutes after the store's closing because not only did Stephen sell us phones and recommend cases and screen protectors, but he installed them and transferred all the data between all the phones. He could've easily just sold us the funds and that would've been enough but he went the extra mile. We left the store with working phones thanks to him and he was just a great guy. This is what phenomenal customer service looks like. We will go back here again for any future Verizon needs.