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August 2023 by martha Jackson
Made reservations for a regular car (good gas mileage-going on trip ). Was told had to wait 1/2 hour for a car because they didn’t have any. Couldn’t wait and they gave me a gas guzzler.
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June 2023 by Que Bee
5-27-23 Reservations was for 9am. We arrived on time. Once we arrived we were told that they didn’t hav any cars and we had to wait 1 hour. WHAT IS THE POINT OF R AND PAYING FOR A CERTAIN TIME IF THE CARS aren’t available. This is VERY inconvenient and unprofessional. This set my trip back majorly due to inconvenience on their behalf. This place was the worst! I have never seen service this bad. It’s now 10am ( we waited out the hour ) and now we are being told they don’t know when the cars will . Now they are telling people it will be available in 2 hours! This is beyond UNPROFESSIONAL. I will NEVER USE THIS LOCATION AGAIN. If the other locations are out of cars in the future I’ll just go to Enterprise because this right here!…… I can’t do this unprofessional INCONVENIENCING stuff!!!10:34 our car just pulled up and now we are waiting on detailing.
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March 2023 by General Taylor
Wow! This place is the worst in 30 years of renting and traveling. Deceptive sales counter practices so they can charge you significantly more for your rental. They hit my CC for rental insurance which cost $875 dollars for 16 days of rental. In addition they charge $675 up front so my bill is $1,575 for the rental. That’s not right and Budget should not allow them to operate under their authority while scheming on folks like that. The girl at the counter lied and should be fired how she sold the rental service. I’m gonna fight with tooth and nail on this one if I have to picket this place outside if they don’t correct my CC. Avoid this place and or force Budget to clean this Mess Up..General
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February 2023 by T'mie Kekoa
This place is a joke. Don't reserve online, it's no use. We reserved online for one day 12' truck. Pick up at 430pm, drop off at noon next day same location and rented a hand truck.... online was about $45. We were only going no more than 40 miles. They made us use their insurance, fine. Then they insisted we were going 200+ miles. They tried charging us over $220 but ended paying $190. We returned it the next morning and they said we hit something on the passengers side...wrong!!! Go to UHAUL. We used UHAUL not too long ago to travel from BR to NOLA, $124. I should've went back to UHAUL as they would've charged us $94 this time but I thought I would save with Budget. Yea right, never again.
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January 2023 by Alexander Miller
Wasted an hour of our time because they didn't know how to manually enter credit card info when they also didn't know how to swipe.We had to call the credit card company for help who said to have them manually enter the info which they insisted was not possible.It all became awkward because they could obviously enter it manually but didn't know how or were lazy.
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October 2022 by B S
Unprofessional! They should shut this place down. The staff is rude and it took forever for them to give me my vehicle. To make matters worse, the car broke down once we reached our destination. A huge inconvenience. I don't care if they're giving away rentals for free, I am NEVER renting here again and urge anyone wanting to to run far away.
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June 2022 by Ibra Williamson
Great rental car place. Nice service too.
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April 2022 by Jehad Odeh
Very rude, tge lady that works here should not be allowed to deal with customer's. I find it irritable when someone that is in an industry that deals with clientele that isn't happy with their self takes it out on customer's. Having a bad day don't come to work
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April 2022 by Rebecca Ann
This was a nightmare! You have to have credit card to put your intire amount you pay for your deposit and all. When my husband asked to use his bank card she said e would get a credit check, the he said I have plenty of money in that account how does that make sense. She said if you taking a 40000 dollar she was so rude throughout the process.
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April 2022 by Karen Beebe KRISTENSEN
Excellent staff really cared about our needs. Mardi Gras time was so hectic!but they were very relaxed.
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December 2021 by Jimmy Schaeffer Sr.
Couldn't get a refund 4 unused days might have 2 get a lawyer someone contact me
[email protected]
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November 2021 by Darlene Durden
It was my first time renting a car and it was very easy. I will recommend Budget Car Rental to all of my friends and family.
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October 2021 by Marva Skinner Edgar
This location is a problem. They ALWAYS have their own thing going on. I've rented from several different Budget locations throughout the years, but THIS location ALWAYS creates a problem. I had a rental reserved for this morning. I was at the counter getting checked in and my card was run. Shortly thereafter, my husband ran in and asked me what I was charging on the card, because the rental price with my reservation was $109, but he said they tried to run $300+. I asked the clerk what was the extra cost for and she stated that it's a hold of $200 with a credit card. I informed her that I had NEVER been charged a hold during all my years of renting from Budget. She stated that that location has always done it for the 6 years she's been there. She said it's in the small (fine) print. ? Needless to say, I canceled the reservation and I had to cancel my travel plans because they choose to do sneaky business. The best thing I can say about my transaction is that the clerk was not rude to me. I'm not canceling Budget, but I'm definitely canceling THIS location.
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October 2021 by Bill Winter
I got a reservation the day before and paid for it and when I got there they had no cars. Not only did they not have the car I paid for but the woman was rude and refused to help me in any way. She said I rented from corporate and she wasn't responsible for that period not so much as a sorry. Do not rent a car from these people because they will screw you.
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September 2021 by Murphy Sanchez
Beacon of light in the dark
