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April 2024 by Phuong N.
Horrible customer service. Came in to grab a eclipse lens glasses they were giving out during their T-Mobile Tuesday. The guy manager got us all signed in. Made all of us wait until he goes down the list to each of our names. Common sense would be to grab a bunch and either have it behind the counter or grab more than one at a time when you know the three next person all are waiting for the same thing. He took his time each time he went in the back to grab a pair of glasses.
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December 2023 by Rob Billiot
after spending the better part of the morning on the phone with Tmobile and them approving my claim and the lady on the phone telling me to have them check the notes and contact her so that she could explain the process that needed to happen to complete my claim , well i walked in and when it was my turn i told the sales clerk ERIK what the lady on the phone call told me and showed the paperwork after explaining to him that she wanted to speak to them and she would explain further he totally dismissed it and said i am going to go discuss with my manager MIKE, he comes out about 10 minutes later and telling me that i needed to do other things and they dont do that here.. I asked if he was going to call her and i was told very rudely no . I really dont understand when i spent all morning on the phone and get told one thing and then get to the store and they do not even listen to me and its the rudest experience. I guess the manager was too busy doing nothing to even come out and explain why. So my suggestion to anyone is forego the store and the inexperience and deal with tmobile on the phone, they have a wealth more of experience and they are much nicer.
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September 2023 by Donald Yates
Very nice staff. Took no time at all to talk to someone. Helped me find a promotion. They didn't have the phone I was looking for in stock, they helped me find it at another store.
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September 2023 by Elijah Folse
Inconsistent and couldn’t help me for a simple phone finance and phone plan.
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September 2023 by Sahar Asad
Tiara is awesome! Will recommend all my family and friends to come to this store and sign up with her. Extremely kind and helpful even though we were signed up with a different agent and she didn’t make the commission.
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August 2023 by Chris Conway
The manager Heather is a great asset to T-Mobile. She went the extra mile to make sure I w
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May 2023 by Karl Sanders
Great phones and service ? with this being said I give them a 10 + YOURS TRULY KARL SANDERS ?
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May 2023 by Vikki Asselstine
Solved my problem. They were quick to sign me in. The wait was not too long
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February 2023 by Ginger Toups
Pay bill, reps were very busy, still made time to accomodate all.
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February 2023 by gail sanders
This store has many options online, not good for the elderly
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November 2022 by Mike Anderson
Great customer service....very knowledgeable...haven't gotten that at a previous location
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November 2022 by Denise Arnold
Signed up and since then phone not dependable. Still no resolve
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October 2022 by Bryon Spicci
A smooth and pain-free experience. The employees have excellent customer service skills.
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October 2022 by Ste ve Bracewell
Helpful staff, better then the carrier I had before.
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October 2022 by Richard Thomas
Best T-Mobile I've been too
