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February 2024 by James Henry
The entire staff was very helpful. The associate Kendra (may have the wrong name) who helped me was understanding and patient. My son lost his phone in a foam pit and she was able to switch my phone numbers and place his on another phone without hesitation. All of my needs were fully satisfied when I left the store and I am not Techy so it was extremely helpful. She definitely deserves recognition and you all should be extremely excited to have her as an employee.James Henry
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February 2024 by Kane Thompson
I’m not sure this company could be any worse with understanding any queries. Make everything so hard, there must be a better company. Staff have no idea
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January 2024 by Holly Dalferes
Kendra went out of her way to assure that my phone conversion was completed and that everything was as it should be before I left. She and her cohorts were friendly and responsive and offered great service to all of the customers that I saw within my hour in the store. Kendra provided information about additional products, but not in an aggressive manner, and made what could have been a chore to accomplish much more pleasant!
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January 2024 by barbara bruno
The AT&T representative, who worked with us was Raquel Matthews. She was excellent! Raquel really knows AT&T plans inside and out. She spent a long time with us helping us to get our three member family plan and phone trade-ins/changes correct. We were so grateful for her help and patience. Hope we are able to get Raquel the next time we need help!
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January 2024 by Warren Wingerter
Two days ago, my son lost his iPhone. He had an android phone, so we went to the store. Brea helped us. She was great!! She switched the account over to the android, no hassle. My son was obsessed with wanting to find the iPhone, and Brea was just so positive. Yesterday we did find the iPhone. We took it back to the store, and Brea was as happy as we were that we found the iPhone. She switched the account back in no more than 5 minutes and was just wonderful. What a fantastic person she is, and what a super help she was. Bless you, Brea!!
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January 2024 by Chinø FløwFlayer
Very excellent
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January 2024 by John Little
I went in to switch my tv service. The professional help I got, particularly from Gebria, could not have been better. It was thorough, professional and courteous.
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December 2023 by Cassie Matthews
Upgraded three of my phones in store on Veterans by Trader Joe’s in Metairie. The incorrect phone was ordered. When I received the confirmation email that the phone was shipped and realized it was incorrect, I called customer service twice (after being hung up on by the automated system) to finally reach a representative who advised there was nothing they could do. I asked to speak with a supervisor who advised there was nothing she could do, and I had to contact the store. I called the store and was told they couldn’t help either and was hung up on. I couldn’t be more frustrated or dissatisfied with the level of service received from AT&T after spending several hundred dollars yesterday not including the several more that will be spent on my bill.
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December 2023 by Tuan L.
The thing we wanted was to convert a prepaid phone number to a postpaid. We had gone to the AT&T on Clearview and were told they couldn't do it. Called customer support and was told the only way to convert to postpaid was in store. So this time we called ahead to the Veterans store. They said it's possible. When we first got here, the place was very busy and we had to wait a while. That's not too big of a problem. They were nice about walk ins. When our turn came, we explained our situation and at first the person said they couldn't do it or didn't know how. At that point we literally were tempted to leave our carrier AT&T for good cuz of the discrepancy between what we were told in store versus customer support. But someone went back and asked and Ms. Carla Stamps came out and said she could help us. All of the issues were handled by her with no problem. She was generous and helpful and we are very thankful for the help. Someone should give her a raise because AT&T almost lost a customer if not for Carla.
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December 2023 by Yasmine F.
I must say that Carla is absolutely stunning and super sweet. I have never met someone so knowledgeable and thorough when doing their job. She had me and my husband laughing our butts off. I completely respect her honesty and her hustle. Ms. Carla was multi-tasking, bouncing from us to other customers in the store and helping them. Making sure to check on us in the process and she told us up front what we can expect on our next bill. We initially came there to save money and taking stuff off the bill, but we ended up adding more devices to our plan for the same price we were paying before and I'm actually not mad about that. We were able to get new devices that were insured and add additional phones for our children. The store is super neat too. Carla is very business savvy and I appreciated her kindness. We have had some terrible customer service from previous providers and even from other AT&T stores (ESPECIALLY NEW ORLEANS areas) I see why so many people recommend the store by Trader Joe's. If you go to visit this store please see Ms. Carla. She's going to take care of you.
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November 2023 by teenie m
Yesterday, when I visited this store, I was amazed by the exceptional kindness displayed by a gentleman named Kyle. I had been facing problems with my account, but he effortlessly resolved them and even upgraded my Internet connection. I am truly grateful for Kyle's assistance and the overall professionalism exhibited by the store.10/10 would come here again and send those I know.
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November 2023 by Karen Snow
The rep Bria give me outstanding customer service experience. She was patient and was willing to explain to me the benefits of me getting a new device. If you ever go to this location ask for Bria. I promise you will not be disappointed.
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October 2023 by Royale Rose IG NOEXCUSES_88
Demensan was very nice and helpful! He’s An Awesome helpful Sales Rep! I enjoyed being there with him.
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September 2023 by Janice Chaffin
Kendra was efficient, personable and knowledgeable about the new IPhone. We purchased 2 phones and it took less than 30 minutes.
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September 2023 by Gary McCulla
Carla at the Metairie store was an absolute pleasure to work with as she solved all of our issues and gave us some great advice.
