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January 2024 by Dorie Urrata
We had the best customer service experience getting our Accounts straight with Miriam. I won’t go to any other branch but the Severn one.
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January 2024 by Oga Kemmy
Very smooth processAlaina the teller helped me with my withdrawal from my Settlement Check because i needed it for a gift. Thank you again Alaina God bless.
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January 2024 by Claudia Rodick
The staff is always knowledgeable and very friendly.
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November 2023 by Gilmore Boudreaux
Like it
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August 2023 by Jalonna P.
This location is always quick and staff is super friendly. I had the pleasure of dealing with Mason on 8/28/23 and it was about 30 minutes before closing. Mason was super nice and helpful and even provided me with new information that was a huge help to me. I usually don't like going in the branch but this location i have always had a good experience with.
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July 2023 by Dmr
All I can say is Mr. Samuel Miller! I went there looking pitiful and confused about needing to get Banking information that I couldn't understand online! He'd given me something for my files and also helped me with sending Emails to the appropriate person! I was having such a difficult morning and figured that it would continue! But, Mr. Samuel Miller made me feel so much better and had positive things to say to me!He'd given me his card and told me to contact him with any problems (concerning banking) issues!And he's a Cutie
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May 2022 by Tiffany Yang
Do not EVER go to capital one for anything. First off i cannot understand the customer service people because the hire people overseas for cheap. They also do not understand me, which makes it hard to communicate or get anything done.There was a pay off that happened with a car that was financed through capital one, THEY NEVER SENT THE TITLE.... its been over a month. Their system told me before i spoke to a rep that the pay off was already recieved. When i spoke to the rep i think he repeated what the automated system already told me. All i understood was "payoff recieved april 1." Which i already stated. Now we have to wait longer for them to sent the request to get the title.... ? if they did their job in the beginning we wouldnt have to wait for something that should of been done a MONTH ago!!!!! I asked why it was never sent and it went silent. Then he said "send the request now, it will take 1-5 business days, you need to call the DMV."
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December 2021 by Corey Ohle
Brea was excellent. Very patient and got all my accounts linked to online banking.
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December 2021 by Dominik D.
A conveniently located local bank branch. The neighborhood isn't bad, but I'd be a little more auspicious after dark.
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September 2021 by Jesse Dover
This bank never answers phone calls calls, and the Robot Operator blames the "Corona Virus~Government Conspiracy", for not being able to carry out any standard business. It gives you a "Corona Virus web site" to go to, then hangs up. Wow..., this conspiracy seems to be working very well, by shutting the economy down, disassembling our structural grid, and creating complete chaos. Capital One is just another sheep following the wolf back to its den.What ever happened to customer service being the priority above all else?
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January 2021 by Carl P.
The manager of the bank indicated to me they were not attending to bank issues other than teller transactions. No Checking account openings, savings, credit card, even obtaining debit cards.People do more in a bank than write checks and use ATM's. Horrible Service At That Location, ALWAYS
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November 2020 by Holly Karrigan
Had a deposit slip with correct account number written on slip as well as back of check and different name and Amanda deposited it in my other account. This after taking me 45 minutes to get there and waiting in line another15. Tried calling branch and disconnected twice, so now on hold for some time with their help center. Now help center says they can't help and I have to go back to the branch. So frustrated. These mistakes shouldn't be happening at a bank.
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June 2020 by Kenneth Queen
3 ATMs outside, (2 walk up, 1 drive up); friendly and attentive staff inside. Bank doesn't jump at grabbing fees like most banks. If you become overdrawn when accounts clear at 4 a.m., you have until 9 p.m. to deposit money without being charged overdraft fees. Phone app monitors balance and keeps notifications up to the minute. Great bank, great app!
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June 2020 by United Public Radio
Very friendly and very helpful group of people working Dian does a great job running the place
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May 2020 by Scott Anthony
If your 7 days late due to Covid-19 they will not wave the $35 late fee. Big bank has the ability to help in small ways and this shows poorly on them. You know there hand will be out for our tax dollars when they get the chance. $35 is not a lot normally but right now it is. To not help people in this hard time is morally wrong. I even spoke to a supervisor and was told they have nothing in place to help people in these hard times.
