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January 2024 by Michaela S.
I came into this branch a few days ago and was helped by Wyako Lindsey. She went above and beyond to help me and made absolute sure my problem was taken care of. Her customer service was top tier which is very rare these days. I was super pleased and thankful.
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January 2024 by thught c.
So i came into this branch this past tuesday to cash a cashiers check. i wanted to cash this check, pay my negative 5 dollar balance and get on with my day. She had to announce to the whole bank that my checking account is restrictive therefore she cant cash it. She advised me to deposit it onto my saving and that the next buisness day this check and its funds will be available. While pretty annoyed at this bank teller condesending towards me i took her advice believing my funds will be ready next buisness day. It saved me the trip to some loud ass choatic walmart to cash it. Once deposited she then tells me the funds wont be available for a whole week. She messed my whole week up because she simply couldnt give me back my check its gonna take over a week. cant express how angry at this lady i felt...and all she can say is ..sorry????? She was a white older lady with fake blond short hair. She did nothing ot fix the situation on any level..HORRIBLE SERVICE!!!
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December 2023 by Lee Ann S.
Nae needs serious retraining. All I wanted was a check book re-order. For some reason, we are unable to accomplish this simple talk online. Yet Nae insisted I was wrong the first time I came in today. So I went home, tried to order online, took a photo of the computer screen and went back into this branch. This time Nae tried to rewrite history and say that she has asked for my drivers license to handle it the first time. This could not be further from the truth. The first time in she was grumpy, rude and dismissive. This is unacceptable customer service for anyone. We have two accounts with Capital One - both for over 10 years. Never experienced this kind of attitude by any employee.
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December 2022 by Joseph B.
30 mins to do two small transactions. I'm not sure why this location is so slow. I don't think they know what they are doing.
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September 2022 by Carolyn P.
Do not deposit cash in these ATM machines!! ATM was not properly serviced and took my money earlier this week. Deposit still has not posted! Oh and nobody cares!!!