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August 2023 by Amanda Nicolosi
Went in because I had wax build up. Nurse said she flushed some out but I didn't see anything. I was drenched in water. Had to go see my primary for her to tell me after-hours nurse and doctor didn't get anything. $140 wasted! Will never got back to this location!
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August 2023 by Augelle Dionisio
Worst customer service ever!The lady that was sitting at the front desk was absolutely horrible
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July 2023 by Sherri Monteforte
This Urgent Care used to be my go-to that I recommended to everyone. It took me a few times to realize what a disgrace it has become. You walk in for the person at the front desk to tell you that you need a mask, sometimes you do and sometimes you don’t depends on who’s at the front desk and if you don’t have one, you can buy one from the person at the front desk, but it also depends on who is at the front desk, whether it cost a dollar or five dollars for a mask and if you don’t have cash on you to buy one you can’t be seen and have to leave. And they don’t care how sick you are or if you’re in serious pain, they just watch you walk out the door before giving you a mask so you can receive the medical care you need. I ended up at Lakeside Hospital where the same mask are free and not mandatory . And then the other scenario is that you get in a room and you sit in there what seems like forever and they might give you medical care after their finished hanging out at the nurses station talking or maybe 100% forget your in a room. The employees here have it just the way they like it empty and they’re getting paid. If upper management doesn’t realize this place has hit rock bottom. Pathetic is an understatement.
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June 2023 by Make Doo
Staff was helpful and friendly. Amberlee was very through with my care. There was not a long wait. Excellent visit.
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January 2023 by claire andries
Absolute worst place I’ve ever been. I went 45 minutes before closing and they said they were “too busy” to take me. Not a single patient in the waiting room.
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January 2023 by Kim Sandrock
There is no one in waiting room advised a one hour wait. Took other people that came in afterwards. Very poor management and processes
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August 2022 by Loui LeRoy
Forced me to take a covid test just to be seen by Dr. and they charge $158.00 out of pocket!I wasn’t even there for a covid issue. Avoid this place.
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July 2022 by Tori Deegan
If this review could somehow get back to Mr. Aymond the PA I would so appreciate it. I came in for a Covid test last month after traveling. All was good - receptionist and nurses were kind. Not a long wait. Mr. Aymond was wonderful. Unfortunately this was my first time testing positive and maybe he could tell I was upset about it because he explained next steps very empathetically and not rushed at all. I wasn't seriously ill and I knew I'd be alright but to be treated with extra care in a moment you're upset goes a long way. I don't tend to write reviews but I felt my experience should be shared. I live in Belle Chasse and will make the drive to Metairie if I need urgent care services again.
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July 2022 by S Cage
These people require mask, even though at this time the mask mandate has been lifted. And have the nerve to CHARGE for mask if you do not have one! This is a shame. No x-ray technician available. Never will I step foot in this place again.
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May 2022 by D B.
The worst! Do not go here. Checked in online and when we arrived she said she can't get to the online check ins. Said we needed a mask and charged us for it! When we told her why we were there, a cut finger, she said we can't do stitches. I had specifically looked online and stitches were one of the services they provide it. She said well not today. She was rude and unaccommodating. Go somewhere else!
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May 2022 by William Edwards
I have been to this facility 3 times. They have never been able to help me with anything. A cut needing stitches was to complex. One time they didn't want to look at my injury because they would have to open an account. Today it was an hour till closing time. If this place was to take some of the load
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May 2022 by Janese Hasselbeck
Went there due to coughing and what seems to be a infection, well Michelle came in and took care of me She is awesome!!!. She truly cares. If i can give her and the staff there a 10 I would.
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February 2022 by Kirsten Teig
The nurses and receptionist were very helpful and sweet. The male NP who examined me was very rude and unhelpful. I asked when I should feel relief from a steroid shot I received and was very vague in his answers. I tried asking if there were any OTC medications I can take until I felt relief and gave a sassy remark and was very unprofessional. I’m glad I don’t live here so I don’t have to face him again.
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December 2021 by Jennifer C.
Called before I went to see if they had covid tests, I was told yes. Went straight over and the woman at the desk was extremely unwelcoming, She told me they were out, I said I had just called and she responded with "well we just ran out" with a sweeping motion towards the other patients, and quite the attitude. Not good health care, and I'm a nurse. She was more like a rude bartender.
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December 2021 by Adam First
I suspect I might have covid because of all of my symptoms, which includes a fever of 101. I asked the receptionist a few questions and am still amazed at how incredibly rude and unprofessional her answers’ were. She has never even heard of monoclonal antibodies, she only answers the phone as she told me. I can’t believe I wrote this review in the condition that I am in. People should know about these types of experiences before jumping into their cars and heading over to this place. I wouldn’t even call this place again, much less let them treat me. For goodness sake you’re working with HUMAN BEINGS!
