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November 2023 by Pete Isacks
Called, after being referred and was told they "FRITZ etc" does not repair Trans etc etc! WOW, then the person addressed on the phone said the car may have a bad/weak battery? No it's a NEW BATTERY, and they could not refer me to ANYBODY THAT CAN address my trans/cv joint issue! WOW, it was like I was talking to a kid in Auto Mech class in High School! VERY VERY SHOCKED & DISAPPOINTED! So I'm sitting with a $64k Benz and can't get a Mech or a Garage that Specializes in BENZ but oh NO we don't do Trans! Never expected to be so disappointed or turned down with a $$$ warranty and $$$ in my pocket! WOW, GERMAN AUTO EXPERTS, but NO TEANS work!
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April 2023 by Dami
If you are black you will be treated as if you are poor yet charged 2 to 3 times over the actual cost. Jack is very rude ... he pretends to nice you but it's totally fake. There are no solid list prices and he always complains about how much it cost him to get parts. If he does not want to service you he will change up the pick up time to late in the afternoon even when you have set an appointment and already discussed the work that is to be done prior to arrival. This is my conclusion after using his service a few times. From the comments I'm realizing it's not just me. Others are experiencing the same thing with this company. If I could put 0 I would.
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March 2023 by J M
I was suppose to get a call for a quote from Jack its been 2 weeks now never heard from them yet I wouldn't recommend this place if you need assistance for a service quote or for anything else.. No good!!!
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November 2022 by Dale Ordoyne
Good mechanic shop for Mercedes Benz. I would recommend.
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July 2022 by Lindsey C.
We had a fantastic experience. Called to schedule breaks and had them by 330p on the same day!
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July 2022 by Valsin Brousse IV
Great service quality work
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June 2022 by N Mackie
Love the owner of this establishment. He is professional and honest. He explained in detail everything he was going to do to our car. He took photos and videos of his work. In addition to the aforementioned the car was ready on time. After picking up my car, they also called me to make sure everything was running smoothly. We are grateful to have found this gem and would definitely recommend this shop if you need white glove service at fair pricing for your Mercedes Benz.
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March 2022 by Ray Ziegler
I had a fantastic experience from the start- slk55 AMG sent in for a scheduled maintenence- price quoted was price paid- went the extra mile and explained each point carefully and thoughtfully. Jack was so knowledgable and helpful! I would give more stars if possible!Ray z
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February 2022 by Tommye M.
Putting you on blast - Fritz and Hans. Read back story January 19: Picked up Phyllis's. Car from the mechanic yesterday at 11:30am. From there she went to Sams . Car stopped in Sam's parking lot. I was following her. Got out the car. Called Mechenic. Bring it back he says. It's stopped I said. He said wait a few minutes then try to start it. We did. It started. It stopped again in the middle of causeway Blvd. We pulled over to an abandoned holiday inn hotel on causeway. Called the mechanic. We don't have towing service he said. Do you have AAA he said. Yes I said. Called them he said. ok. We called AAA. They said , ok there are 2 in front of you. How long do you think, l asked maybe an hour, she said. 2:30 hours later , we called AAA, she said there are 2 in front of you. HMMMMMM. Time now 2:00 pm. We try to start the car. Again, no go. Called mechanic. Sir I said please help us. What do you want me to do. Sometimes things like this happen, he said. Not when you just paid $2,193.00 less than 4 hours ago I said. I Can't help you he said unless you bring the car back. Time now 4:00pm. I prayed God please let this car start to get me to the other side of this over pass. Car started. At the top of the overpass, car stopped. Coursed down to Veterans ., when 3 men in a truck pushed the car to the nearest service station. God heard my prayer. Got there and I said "ok car please start". I had just 3 blocks to go. It started. Made it ...time now 4:30pm. Ok I've got to get Phyllis home ( Gentilly) and get back to Elmwood for rehearsal by 6:00pm. AAA called at 5:10 to say they were on their way. HA . Got home at 5:15pm ... turned around and went back .
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October 2021 by Bruce Chamness
Very professional & knowledgeable , if you own a Mercedes Benz it's the only place to take it , they only work on MB's cheaper than the dealer...
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October 2021 by Henry “THRIFTY USED CARS & TIRES” Wallis
They know Mercedes. The shop is clean there work is top notch, owner is friendly and explains in detail what's going on with your car. They are recommended by Mercedes of New Orleans and that pretty much says it all!! Definitely not Chuck in a truck!! ???
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August 2021 by Drach Jager
Mercedes Benz repair shop
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April 2021 by Glenn D.
My car broke down at whole food market on Vets I had it towed to these people they told me it needed new starter and it would cost 1500 dollars to do the job . I said no and had it towed somewhere else and they did the job for 350 .
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October 2020 by A Leb
They SPECIALIZE in MERCEDES Benz. Thorough in estimating service needed for your vehicle.,but also services other brands.
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October 2020 by Devyn K.
Jack and the team at Fritz & Hans came highly recommended by Mercedes Benz New Orleans due to the age of our two Mercedes. For the last two years, he has shown us nothing but honesty, respect, and knowledgeable action while repairing our temperamental cars. Jack's natural flexibility and sheer talent saved our cars from destruction in the most timely and affordable manner possible. We are forever grateful for his unselfish actions and objective understanding.
