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January 2024 by Mya Sanders
Awful! Bad reception, but when I tried to call back, the employee kept hanging the phone up. I suggestsome of the workers learn how to conduct business and talk on the phone. I'll be going elsewhere!
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November 2023 by Jake F.
THIS PLACE IS AWFUL DO NOT GO FOR ALIGNMENT. Service is awful. I brought my car back THREE times and it is still not fixed properly. I brought my 2019 dodge charger r/t to get an alignment after driving through the awful streets of New Orleans. The FIRST time i when i got my car back from the alignment the steering wheel was very noticeably crooked. so i brought it back a SECOND time, when i got it back it was STILL crooked and would STILL consistently pull to the right when i straightened it out. So, third time is the charm right? WRONG!!!! i brought it by a third time. IT IS STILL CROOKED. paid ~120 to have my car aligned and they couldn't do it any of the three times i brought it in. I will be contacting for money back.
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November 2023 by Anthony Wagner
Daniel, the customer service representative young man, behind the front desk, and Jason, the young man, who not only patched my tire, but also helped me read attached. The tail lights and my rigid, highbeam LEDs on the back as well after the fact, repairing the tire. These two gentlemen are assets to Goodyear Customer Service and work cadre. Not only do they deserve kudos but those that were responsible for hiring them. I will be back when it’s time to get new, all-terrain Goodyear tires thank you.
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November 2023 by mark Chapman
Brought my 2023 Mazda with 4800 miles here after the Goodyear in Gentilly failed to balance the tires correctly. The tires were fine before taking it to Gentilly store but did the rotation and balance anyway because I replaced one tire due to a sidewall bubble. Customer service was great and the balancing took about an hour. Unfortunately the balancing was not done correctly. Vibrations all around and really bad in the back passenger wheel. Someone on the I-10 flagged me down because the bouncing on the tire was visibly bad. This was the second Goodyear I took the car to with identical results from the one in Gentilly and I paid for the rotation again in Metairie. I'm at a loss. I've been going to Goodyear for more than 20 years and never had a problem until now. I just can't trust Goodyear anymore.
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October 2023 by Donita M.
Need tires pronto. They put them on ... took an extra day due to my unavailable phone as I was flying that day. No biggie as my son picked up for me.
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April 2023 by imathestorm
My favorite brand of tires, and well trained technicians.
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March 2023 by Emily Pontiff
Our truck was in bad shape, and Brian took the time to (figuratively) hold my hand and walk me through all the language and damaged parts and options that I had. He was able to get my truck back into decent shape within my budget. I will be returning soon to get the remainder of the suggested work done. Thank you Brian and the fine people at Goodyear on Airline!
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February 2023 by Garrett
Brian saved me from issues I had been suffering for months that two other shops didn't resolve. He offered personal service with excellent attention to detail and effort to produce the best results. I've gone back again and he found another issue that another shop had missed. Will be returning in the future.
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November 2022 by Randall Voellmann
Don't waste your time. Walking in the staff appears to be visibly burdened by your presence. Advised 2.5 hour wait to pull 1 screw and plug the hole.
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October 2022 by Kevin B.
The notorious hellish streets of New Orleans did significant damage to my front suspension and ruined a tire on my Audi Q5. They were very helpful and went along with me ordering needed parts (they told me if they ordered they had to order OEM). It took about a week to get all the necessary components but they took care to keep the car secure and didn't complain about the car taking up a bay for that time. Once the parts were in they put it all together with two new tires and got me going again. Parts and labor at the dealer would have cost me at least $1500-2000 more than this shop charged and I couldn't be happier with the results!
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August 2022 by Victoria J.
Today will be my last service! After years of enjoying fair and reliable service at this store I have made my last stop at this location. Over the summer I had a starter replaced on my vehicle. The final price was more than double the quote the initial gave me. They had no explanation for the dramatic increase in cost. Additionally they caused other electrical issues with the vehicle that I had to leave at their shop for 2 days for them to get a vague idea of the issue and fix. I'm still driving around hoping there isn't a bigger issue. Today I brought a tire in for repair. A tire that could have easily been repaired that said needed replacement. Additionally, the last time I did this song and dance with them I requested to add road hazard and they claim it was not added. So, I'm stuck paying for a full tire instead of a repair or hazard coverage. They will do ANYTHING to sell you a new tire over there. You're lucky when they don't tell you that you need all 4. No more Goodyear for me! Their service is constantly in decline. Their prices are constantly on the rise and they will do anything to increase their sale, even if you don't need it.
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July 2022 by Karrione Diggs
I never been to this location and prolly won’t be returning. I wish I can upload a picture I left my car with them with no paper on the floor and when I return back they had all my papers from my glove department on the floor. didn’t even bother about picking it back up and putting back in! Nor did they put the locking nut they needed back. Just Put it in the cup holder with the bag it goes in on the floor. Smh other than that the service was fast.
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July 2022 by Jakob
Wonderful shop, Brian B. didn’t try to rip us off or anything. All was quick, easy and straightforward!
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May 2022 by Michelle Rose
I was visiting from out of town when my Aunt noticed a nail in her tire. Since we had a long highway drive, I thought it best to get it fixed. This was a nearby dealer so I took the vehicle there and dropped it off. First call, "your tread is low on 3 tires. They should be replaced ". I declined and asked that the punctured be plugged. Second call, "you actually ha a nail on the rear tire too". My response, plug that as well. Third call, "there's actually TWO punctures in one tire and one in the second tire. We have to replace the tire with two holes". Really? All these holes and yet the tire pressure light was never on? Since they already had the tire off I had no choice but they charged 250 for a tire I could get for 180 elsewhere. Rediculous. Just an out of town target as another reviewer attested to. AVOID AVOID AVOID.
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April 2022 by Darnell N
HAD TO give this store and this team 5 Stars. Special shout out to Bryan B I came in towards the end of their day BUT they STILL took care of me! Keep doing what yall doing and to the managers make sure you do whatever you can to keep your team! I definitely will be one of the regulars going forward! Thanks again
