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February 2024 by Richard B.
We recently made a purchase of an expensive leather sofa. It was a special order so it took a few months for it to arrive. When it arrived, it didn't look like it was made properly. We let them know. Being a leather sofa, the service agreement was with Natuzzi and not the store. Long story short, Hurwitz Mintz lived up to their reputation and stood by us and refunded us 100%. Their customer service team was always respectful and knew of the situation every time we called, and they never made us feel like we were "bad customers" and they always treated us with respect. We have shopped at Hurwitz Mintz on and off through the years and have always had a good experience with them. Our mattress is from there, from a purchase we made not too long ago, and other pieces of furniture throughout our home. I recommend Hurwitz Mintz for their selection of furniture and home accessories and Customer Service most of all.
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January 2024 by Pamela Johnson
Ja'Nautica Thomas is an excellent professional sales associate, very knowledgeable, pleasant and personable individual. Her along with the manage, 2 payment associates and receiving personal on staff made the Hurwitz Mintz shopping experience magnificent. Thanks so much!
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January 2024 by Carrie Poss
We had a wonderful experience shopping for furniture. Darrell was patience, kind, informative, and professional. He was very helpful as we made our selections. We will definitely use them for future needs.
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December 2023 by Kurt Hannestad
We just moved to New Orleans a few Months ago. We've been looking for new furniture for our new home and we saw the Hurwitz Mintz commercials on local TV. So on a a whim we headed that way. We meet with Maggie the Sales professional and she did a unbelievable great job helping us with all the different choices...we spent 2 hrs with Maggie and ended up with a great sofa and accent chair....we are so happy...thank you Maggie.
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December 2023 by Monique Brierre Aziz
I had a wonderful experience shopping for a sofa at Hurwitz Mintz!! My salesman, Joe, was fantastic.He was patient, informative, and not pushy at all. He took his time, allowing me all of the time needed to try out sitting on various sofas, I appreciated that! He was such a professionalI ended up buying that sofa, even though I just went in to look for a sofa.I am now only shopping at Hurwitz Mintz for furniture in the future!!
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December 2023 by Mark Fradella
Salesperson was courteous and helpful on first visit. I was interested in a loveseat sleeper. She informed me that it was in stock. On return visit with my wife, she was paged twice with no response. We finally went to the sleeper and got the information and returned to the sales desk. She was sitting at a computer. I called her over and ahe created an invoice after discussing something with what I assume was a manager. Upon presenting the invoice to the credit department I was informed that only the floor model was available. I had not been informed of this until that point. Based on the fact that it was a floor model , I requested a discount. The saleswomen returned after a five minute wait and said that she thought I understood that it was a floor model. I replied that is not a natural assumption when someone is told that an item was in stock. I asked if the item would be discounted and was told firmly no. Wasted my time and effort. Despite being a long time customer, I will never return to shop there again.
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December 2023 by Denise Barrios
I chatted with Todd via text to inquire about stock of small recliners and available fabric choices. At the store, he was very helpful in choosing the color of fabric. Definitely, an excellent experience.
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November 2023 by Angie Mazerat
Buyer beware!! This place does not want any follow-up business! They do not stand by the products they sell or care about their customer relations. After our home wear destroyed from Ida, we purchased over 10k with of furniture from this business. They hide damaged during install chest until over a year later when the wood gave out. There was no way for us to realize the damage until the door no longer functioned. I called customer service and a very rude individual told me " it's over a year, we cannot help you". I asked for management, I was transferred to a generic voicemail with no name identified, and NEVER called back.Do NOT shop here. It's not worth the money for " quality" furniture. Your items will fall apart after a year, you might as well buy the cheap stuff from Rooms to Go or Ashley.
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October 2023 by Gwyn Borel
We were able to purchase our item over the phone with Patrick. He was professional & courteous and made the process simple. Thank you Patrick!
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October 2023 by Robin Delaune
We had only bought from Hurwitz Mintz a very very long time ago. Mr.Todd was a great salesman. I want to thank him very much for his help. It definitely will not be our last visit to Hurwitz Mintz thanks to Mr. Todd.
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October 2023 by Raymond Thompson
Don Donze is a great sales person! Showed us everything we wanted to see. Gave helpful suggestions and did not rush our decision. A very pleasing experience.
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October 2023 by Lauren McKnight
Todd Helmus was helpful and made my purchase easy. He explained the construction of each piece I review, took notes and kept me updated on sales. When I finally made my decision, he explained the timeline for my custom order and said he would contact the manufacturer in the hopes of expediting my purchase.
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September 2023 by Robin Merida
Today I came into the showroom, looking to buy a bed for a guest room. Michael Guillot, was who greeted me and showed me the various styles of headboards and beds. He was very knowledgeable, and answered my questions. He took me to different parts of your showroom and was very thorough. He was pleasant and easy to talk to. Thank you for a great experience.
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September 2023 by Eddie J Jordan
My transaction was carried out professionally and smoothly. I was advised of the availability of warranty coverage and possible delivery dates as well as the price of other furniture in the collection. Buying a beautiful piece of furniture was nothing less than a pleasant experience.
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September 2023 by Gabrielle Mortillaro
Rebecca was a stellar salesperson! She was very informative of all options we were looking at and never pushed the sale. She had patience and graciously spent a lot of time with us!
