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June 2023 by Stephani K.
I purchased shoes from Journeys online store 2 months ago almost to the day...the shoe broke on my foot today while walking and I called customer service to be told I'd have to call the manufacturer as their window to replace defective items is 60 days and that ended for me yesterday :/ I was given a non working number by rep #1, another number from rep#2 but resulted in the manufacturer telling me they don't know why Journeys would tell me to call them as their window for defective items is the same as them. I call Journeys back to relay the information and the supervisor then again tells me they can do nothing for me. Let me note I purchased several pair of shoes on this order but they still chose not to stand behind their product because my shoe broke 24 hours too late. Never again Journeys, never again.
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October 2022 by AliceSPORPf
youngboy better
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October 2022 by a deyoung
youngboy better
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February 2022 by Bee Kind
Opens at 10am. It's almost 11 they're having register issues. I always buy my shoes at journeys. Hellloooooooo corporate America get your stuff together. Help your employees get the store running I have 300$ or more to spend on SHOES.
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April 2021 by Dwanna Howard
Friendly staff
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February 2021 by A/C SuperCool
Ms. Danielle helped us with ordering a new pair of shoes for our daughter that they didn't have in stock. She was very friendly, very through and very professional over the phone and even more so when we got to the store and meet her. I pray the Journeys store owners will recognize her hard work and superior customer service and advance her accordingly.Thanks Again Danielle for all your help!!!
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February 2021 by Vashon Haywood
He was very helpful
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August 2020 by brandy burns
They were awesome
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June 2020 by KDiddle Daley
I knew exactly what I wanted and was not disappointed. Not only did they have the selection I wanted, in my size, the service provided by the manager, Alyssa, was beyond expectation: Personable, helpful, professional. Whatever you are paying her, Journeys, its probably not enough and Id steal her for my own business if she'd come. I hate shopping in today's world but this store made it a pleasant and successful endeavor. Thank you.
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March 2020 by D Schnatz
Good selection.
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November 2019 by Janine M.
My son and I were here over the weekend looking for an orange jacket or hoodie to match some shoes he had recently purchased. This was the first store he wanted to look in. We didn't see anything so he had me walking all through the mall and since it was the evening and I had been up all day....I was tired. But, begrudgingly, I went along with his plan. He had a limit of $30 with a $15 cushion. After walking all through the mall and finding nothing we returned to the car and even drove through the parking lot to Dick's and still didn't see anything. Then he started looking online on his phone and found something on Journey's website. I said we were just there, they don't have anything. He ended up calling anyway and they had the item in his size. So we got back out of the car and went back to where we started and there were some bright orange hoodies down low hanging partially hidden by the register. We got one for $40 and all was well. One employee remembered us from the phone call but it was another one who assisted us with the purchase. Then another shows up after having done nothing hovering over the one who rang us up. This new person takes the bag out of the hands of the one who handled our transaction. The drawstring on the bag was cinched at this point. Once the receipt printed this new employee took it as well and instead of asking if I wanted it in my hand or in the bag, she manhandled it, and shoved it through the very tiny hole in the bag. She should have been helping other customers instead of jumping in on the tail end of my transaction doing what was absolutely unnecessary. She is the reason for only 4 stars. Overall, this store has lots of the latest styles in shoes and some really cute tops, tees, pullovers, and other accessories. They have stuff for little kids, big kids, teens, and adults such as socks, laces, backpacks, wallets, etc.
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August 2019 by Pamela Jordan
I Love their shoes.
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August 2019 by Destiny Dedrick
Got the pink n black ones two weeks ago so i went back and got these Journeys is always my first choice in shoe stores.
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May 2019 by Noah Broussard
Very helpful
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March 2019 by Sassy Welch
Always sales