-
October 2023 by James provensal
My car was a total loss now it is an amazing beauty. Thanks to Sidney at Lakeside Collision Center.Services: Steering & suspension repair
-
October 2023 by Kyle M
Warning, they will damage your property and not accept responsibility for their actions. I had paint work done there. When I picked up my car, the key fob was severely damaged. I pointed this out to the employees and they said "this is how you gave it to us". I asked the manager (Lisa) to help and she said she wasn't willing to help me. Actually, she got in a vehicle, drove away, and left me to deal with the employee who accused me of giving him a key fob in this condition. Please see the pictures, it looks like it was exposed to chemicals or something. I'm guessing that this isn't an isolated incident because after receiving my car, I noticed some really bad places in the paint job they had performed. I attempted to contact Lisa's supervisor to give them an opportunity to correct the situation, but he would not return my call. Stay away, don't trust these people with your property. Please don't just take my word for it, see the attached pictures. (There are more issues with the paint than pictured, just too many to post)UPDATE: It was also found that they replaced my windshield without notifying me (I’m unsure why they would have damaged the windshield when painting the vehicle). And, when installing the new windshield, they pinched the upper seal really badly in one spot. Toyota Corporate and Lakeside upper management team have been very responsive, though. I have to give their customer support personnel all the credit, they have made me feel like they understand that they have a problem in the collision center and want to move forward with me to make things right. They have kindly promised to provide me with a replacement key fob and are working on scheduling a meeting to inspect the workmanship on my vehicle.I will continue to update this post with new findings and the final outcome.
-
September 2023 by Robyn W. Guillen
Cornell was so helpful and patient with me. I always dread doing car related things- worried I’m going to overpay or be taken advantage of but this was the most seamless repair I’ve ever experienced. Thank you!
-
July 2023 by Justin Hartenstein Jr
brought my truck here three months ago and they had told me the repair would take for weeks at most. It has now been three months since That and I still am not sure when I will get it back.
-
April 2023 by Linda Joseph
Lakeside Toyota collision center is an upstanding service company. They worked on my cars for over 3 years. They have excellent outstanding customer service and are very supportive. Their bodywork on cars is perfection. The rep. Mr. Cornell has helped me with numerous repairs for my car, and his communication skills are superlatively good.
-
March 2023 by Ashley Mills
This team did such a wonderful job on my Toyota. I couldn't be happier or more thankful. Nancy and Parnell were a pleasure to deal with.
-
March 2023 by Ashley
This team did such a wonderful job on my Toyota. I couldn't be happier or more thankful. Nancy and Parnell were a pleasure to deal with.
-
March 2023 by Mona H.
I trust them. Check their site before you go. They have specials for services sometimes
-
February 2023 by M Young
I can honestly say Mr. Cornell is the best. Extremely professional and straightforward. He also saved me A LOT of money. My car was in a hit and run and they were saying it had to be totaled out but Mr. Cornell felt my pain and made a miracle happen and fixed my car. He also did it in a timely manner. If you have a problem bring your car over and ask for Cornell. Tell them I sent you. Lakeside Toyota Collision Center is the home for my repairs from now on. Great service all around.Service: Body & Trim
-
February 2023 by Kim Fleming
Cornell and his team are amazing. He was very patient and helpful. Definitely using them again!Service: Body & Trim
-
November 2022 by philip rodasti
Repainted the peeling white paint re all on car. Time will tell how it holds up. LTCC seems to have done a great job with the finish and clear application of the products.
-
October 2022 by Delaney Biggins
I haven’t received my repaired vehicle yet but this review is solely for the excellent customer service and care I received from Lakeside Toyota. Every time I have called, Lakeside has been incredibly reliable, responsive, and accurate. Today I dropped off my car and Enterprise left me abandoned at the time they were supposed to pick me up. I was stuck on hold and Lakeside took it upon themselves to call Enterprise, be firm with them when they contradicted what they told me and then drove me to the rental place to make sure I would not be abandoned with nowhere to go. Howard even waited for me to tell him that Enterprise had a car for me and told me he would’ve driven me all the way to the French Quarter if I needed. Everyone at Lakeside was kind, sweet, and made sure I was taken care of. This has been a wonderful experience and a stark contrast from the experience I had with Enterprise.
-
October 2022 by James Reeves
My spouse and I brought our Toyota here to have minor body damage repaired through our insurance company. This shop waited until we brought the car in to order the parts; but they didn't tell us that they had no idea when the parts would arrive until days after we dropped the vehicle off. That meant that it took 34 days for minor damage to the car to be fixed, and most of that time was the car sitting in their lot, waiting on a part. In the meantime, we ran out of 30 day rental car coverage and had to secure alternative transportation. This frustrating experience was compounded by dismissive and unconcerned interactions with the staff there, including being flat out lied to about the status of the vehicle. On the 31st day, when our rental coverage ran out, we were told, that morning, that the car was being washed and could be picked up later that day. We find out three days later that this was a lie and the car had not been repaired.We understand supply chain and labor issues, and we understand that even minor repairs can take weeks. However, the planning and communication were handled so poorly by Toyota that this ended up being one of the worst customer service experiences we've ever had. If the part is going to take a while, order it in advance, or at least give us notice in advance, not after the car is dropped off. Communicate with us about the status and keep us updated if it's going to take/has taken more than 2 weeks. And don't lie to us about when the work will be done. Or if there's a monthlong delay caused by poor logistics on your end, consider offering a loaner once rental car service is out. Lakeside Toyota is a textbook example of poor customer service all around.ETA: They posted a response and asked us to call Lisa Vonderhaar about this awful experience, but she was the person we were dealing with most of the time. Not helpful.Service: Body & Trim
-
October 2022 by Lindsay Reeves
Unconcerned and unresponsive staff made minor body repairs a complete nightmare and left me without my vehicle for five weeks.Six weeks ago, I got in touch with this shop to repair minor body damage (scrapes and one dent) to my vehicle. Per their requirement, I brought the car and insurance estimate for them to examine in person. Following their inspection, they told me to drop the car off the next week. They told me that the work was estimated to take two weeks. Two and a half weeks passed, and I had not heard a word from them. I called and was told that they had not received a part needed to repair my car, and they suggested I check back at the end of the week. When I called to check back at the end of the week, there was still no even guess as to when the part could come in. While this was disappointing, I understand supply chain issues and tried to remain optimistic.That's when they went dark on me. They stopped answering my calls and directed my number straight to voicemail. I had to call from my work line, or have my husband call to get someone to pick up. When someone did pick up, they had no answers - stating it could be "weeks or months" until the part was available. (Had I known this, I would not have had the car repaired or would have waited to have it repaired. Indeed, avoiding this result seemed like the whole point of the pre-drop off inspection.)After two more weeks, the situation became dire and the unresponsiveness turned into misrepresentation. My rental car coverage was expiring because my car had been in the shop 31 days. I still couldn't get the shop to answer my calls. When my husband called Thursday afternoon, they said it would be ready the next day. Friday morning, they told my husband (again refusing my calls) the car was finished and being washed for me to pick up. Based on this representation, I dropped off my rental car, but I still couldn't get the shop to take my calls. When I finally got through by calling a different number, they told me that the car was in fact not done, and it was not going to be done until the following Monday. At that point, I had no vehicle because I had returned my rental. Monday morning, I called and was once again told that the car would not be ready for yet another day. We became irate because we were being strung along by this shop after weeks of their refusing to even take my calls. Finally, Monday afternoon, I learned through Nancy that the reason the car was not ready was the same reason it had not been completed on Friday: it needed to be taken to Lakeside Service Center. I asked why this hadn't happened on Friday or Monday, and Nancy offered to take the car to the service center to finally have it fixed. I hated that we had to get really ugly to get this result and to finally get my car back after five weeks.Save yourself a lot of confusion and tears, and do not use this shop.I was connected through the Collision Center through Lakeside Toyota's website.Update: I see that Toyota responded telling me to contact Lisa Vonderhaar; however, she was one of the primary people who we were dealing with during this nightmare.Service: Body & Trim
-
October 2022 by S B
I’m extremely happy with the service I received. My adjuster Mr. Bowman made the process flow smoothly.Services: Body & Trim
