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January 2024 by Google user
Update just recently went to get another amazing deal at Land Rover… R D was great he stayed late and made it happen! Hope to drive off with my new car. Cody has been the greatest salesman ever... despite the whole time being a manager! He was a team player, very down to earth and humble! Never pushy, honest, and most of all patient with my needs. I recommend this dealership and it’s team player Cody and Kelli! Thanks Cody and Kelli! She as well was amazing! Together they helped me get in my new car!!! I’m so happy. Smooth and fast experience ... they got the car from Baton Rouge, I test drove, got approved... and just like that everything was great!!! Update! Jamal dropped my car off and it is immaculate! Love my BMW!!! THANKS Paretti!!!
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November 2023 by Todd Howell
It's nice to find a sales professional these days who is personable great communicator and possess fantastic follow up skills. Adriana Matos is that woman. We are moving somewhat slowly selling our current car but she has patiently and appropriately kept us in the loop as new vehicles come in at Paretti and checks in on the status of our sale without being intrusive.
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October 2023 by Alexis Ambeau
Just had my Discovery in for service and got it back yesterday! This was my first time at Paretti Land Rover New Orleans as I’ve recently moved, and everyone was so nice and helpful. I had an unexpected issue come up and they were able to get my vehicle the required service needed in a very timely manner! Casey O’Neal was so nice! He kept me up to date with the services being done and any changes to the initial estimate. Truly appreciate everyone who had a role in getting everything done so quickly! Thank you!
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October 2023 by Mike Aulino
Excellent Experience!!! I purchased a Defender remotely from Columbus, Ohio. I worked with Scott Lavergne and Jonathan Watson. The were professional and honest. They shipped the car to me with in two days of purchase. The shipping service was professional and punctual. The car was detailed and absolute perfect condition. Thank you Scott and Jonathan!!!!!
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October 2023 by Nick
I bought a RRS from out of state, Mike made the process so simple and went the extra mile to answer my questions before I traveled down to look at the car myself. When I arrived, Mike and Jonathan had everything prepared and were able to get me on my way. Two weeks later I called the DMV to apply for PA plates and title, and was told they were already in the mail! The DMV rep said they've never seen a dealer handle the out of state transfer so quickly... very impressive! I would highly recommend Paretti Land Rover.
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August 2023 by Yolan Bender
SERVICE DEPT IS HORRIBLE! No loaner provided. Told me to rent a car from Enterprise. Kept my car for weeks. When I got the car back, service light was still on. Never received an update unless I reached out first. Marlen is rude! Request Danielle if you want better service. I expect much more from a luxury car brand. Wish we had other options in NOLA.
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August 2023 by Rachael Gallodoro
More than ServiceI am so grateful for the folks at Paretti Jaguar and Land Rover for going above and beyond to get me back on the road safely. I came in for a routine service and won’t get into the details but it quickly turned into a triage, problem-solving appointment. Both Marlee, the service advisor and Matt, the service manager were incredibly understanding, thoughtful and most importantly customer oriented. They prioritized customer satisfaction and were just pleasant to work with. Vehicles are expensive and things like this can be incredibly stressful and they honestly made what could of been a catastrophic situation, bearable. Can’t say enough good things about jaguar Land Rover, Matt, Marlee and the entire team.Thank you all!
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August 2023 by Terri Webb
This dealership is great to deal with, professional and competitive. Adriana gave us excellent attention, found the answers to our questions, and facilitated our purchase even after the dealership was closing on a Saturday evening, not rushing us- Definitely appreciate her! Thank you Adriana for your patience and fantastic job closing the sale!
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August 2023 by Amanda Rivera
Land Rover makes sure you are unable to change your own tires out and If you make the mistake of changing a tire you end up paying 9,000 in costs for them to fix the car. This happened to me personally and then I started to hear from multiple people who also purchased a Land Rover that the same thing happened to them. I guess Land Rover doesn’t make enough money they gotta bleed their customers dry for more money.
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August 2023 by Ali O
Too long to get a service appt. Then they kept my car for three weeks. There was no loaner, i had to get a rental oop at first, but They ended up paying for the whole period which is really the only reason this was okay. I had to reach out personally multiple times to get an update.
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July 2023 by J L
Very dishonest dealership. Tried to take all equity we had in our vehicle ($8000-$9000) by offering $7,000 under book for our trade and then wasted our time having us drive it to their Mazda dealership to be appraised which they couldn't do without 2 different people looking at it because it was "So Clean, we didn't expect that" their words. We told salesperson Anna (New Orleans) not to run the credit until we made an agreement on the trade value which she agreed in writing and sure enough they ran the credit regardless. We had to call hours after the so called appraisal for them to still offer us the book value on a 2021 base model of our 2022 loaded model vehicle ($8000-$9000 difference). I will never even look at this dealership again and will make sure others know as well along with reporting them for pulling the report.
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July 2023 by Shaun Jones
So far from what service at a Luxury Dealership should be. Garage rep left me sitting/waiting for my car bc he went to lunch and didn’t bother checking in with me or texting me that my car was ready. The Service rep did the same - while she went to a meeting and couldn’t let me know or get someone to let me know my car was ready.NOTHING WORSE THAN FEELING LIKE THEY THINK MY TIME IS NOT AS IMPORTANT AS THEIRS. They had no knowledge of the car or if the modification could be made or if it had already been made. And they don’t honor an insurance policy purchased at another LR dealership meaning I had to pay and then go through a reimbursement process.
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July 2023 by M Sims
We visiting 3 dealerships today. This was easily the worst. The salesman Brandon was so rude and not very helpful. Salesman at Porsche and Audi were in a different league.
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June 2023 by christy cartaginese
I walked in on a whim, spoke to Mike Truxillo who appeared busy at a desk. He stopped what he was doing and helped by answering question. I wanted to look at the Range Rover Sport but there was none on the lot. In the showroom there was a Discovery. He went over all the differences in models then took me for a test drive. The entire process was very quick. I asked to see what the terms would be, completed paperwork and vehicle was deliver with a cute large bow. The facilities at Metairie are very nice. I was able to unload my old car and get complete demo in the air conditioned delivery bay. Awesome experience as always.
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June 2023 by Stephano Bonitto
If your looking to buy a car, used or new, come to Paretti Land Rover New Orleans. My used car (after signing a "as is" paper) had something wrong with the touch screen. Ty Hebert, the used car sales manager, made sure I did not leave the dealership knowing that they would help me figure out how to fix it. After a few DIY trials to fix it, he offered to replace my radio/touch screen completely FOR FREE! I now have Carplay which is something I wanted but knew I wasn't going to get buying a 8 year old car. Now I have both! If you buy a car with Paretti, rest assured that you will be taken care of in every way. Thank you Ty.
