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March 2024 by Matthew C.
Attentive staff, good selection, comparable to Home Depot. Good value on some items, n9t so much on others, but they have TOOLSz!
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November 2023 by Tracy G.
Five hours before closing and there is no one in millworker . This 5 pm on a Wendsday night. Stay away
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November 2023 by Gnohman the Traveling Gnome
I have come many times over the last few years. There never seems to be anyone working the floor, but that is the standard in the area. Reasonable prices. Check out is standard.
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October 2023 by Victoria Goldstein
Purchased multiple appliances for delivery. Store staff was excellent. Third party delivery service is awful. Flooded my kitchen, didn’t know how to adjust refrigerator or dryer doors. Never again.
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October 2023 by Bri L.
The Metarie store is awesome I ordered some lumber pretty big order through Lowe's fulfillment an the process was easy an the staff was so polite an helpful
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September 2023 by Christian Crocker
I purchased washer and dryer August 30. The dryer was damaged and sent back. Another delivery scheduled. They even left me a voicemail to confirm. Now they are telling me it’s out of stock. No happy.
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August 2023 by Steven S.
I don't frequent Lowe's. There are other options closer to my home. I did find myself in the Metairie Lowe's about a month ago and noticed a washer/dryer set that caught my eye had just gone off of sale 2 days prior. I didn't worry myself as I didn't need a new one at that moment. Fast forward to this past Monday 8/7/23. I'm in a temporary house while mine is repaired from Ida. I sold my old set because they were old and the temporary place has a set. I'm staying here a month and the washer stops working. This was Sunday 8/6. In a full panic I get on the local sales ads. I see that this Lowe's , which is really close to where I'm staying , had ONE in stock. I walked through the doors at 6:00 am sharp. I was getting that washer. I waited for 1/2 hour and repeatedly asked the operator to send an associate. I waited 1/2 hour and nothing. Nobody. I then asked an associate to send over whatever Manager they had. This would've been a completely different review had my saving Grace not arrived 3 minutes later. The Assistant Mgr , Daniel the epitome of what a store manager should be!! He asked how he could help. I could see he was already having a Monday and I completely understand. I worked for their orange competitor in 2 states. This guy listened to me tell him that I've been waiting 1/2 hr to buy a washer. He said "No Problem. I'll confirm stock and we'll get your washer loaded up right now.". That's exactly what he did. He opened that appliance computer to verify and HE got on a machine and got it from the back and brought it up for me. He rung me up right where I was sitting. He pointed out that there was an additional $75 off if I bought the set. I needed a set in 2 months anyway so I said "SOLD!". His work ethic is why this review is 5 stars. He went the extra mile and made $900 worth of additional sales. I just went in there for the washer. Without people like this guy , the store is just a give it your best shot like all the rest. This man deserves recognition for his effort. The Store Managers name is on the receipt, but this Asst. Mgr. really made my panic attack end up as a pleasant experience. The dryer has been delivered and I'm happy. I'll use this store going forward!
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June 2023 by Marcia W.
Don't bother coming here unless you can do it without any help. We came here to buy paint and left after asking 4 different to ask for someone to come over to paint department. Nobody ever came.
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March 2023 by Lisa P.
We went in the store today to purchase a toilet and bathroom vanity. Ire assisted us and she was excellent! I placed the order to be picked up in a couple of days by my son. We went to my rental and measured just to double check and the toilet was the incorrect size. We drove back to Lowe's and went to customer service where JuJu was working with a phone customer. Ire just happened to walk by and saw us.. she immediately stopped and asked if all was ok as she was going to lunch! The fact that she stopped to check on us was stellar! She then explained to JuJu what we needed to do and even remembered the correct bar code as we had looked at both earlier.. I know we always hear the bad but both of these ladies were outstanding in the customer service department and we wanted to let you know! I hope they stay for a long time! They need a raise!
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March 2023 by Truvae D.
Have everything you need to get the job done! This location is well staffed and clean. I don't really know my way around a hardware store but the staff are always friendly and take me exactly to where I need to be. I am currently in the midst of doing some DIY projects in my bedroom.
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June 2022 by Joe M.
Garbage. Currently waiting over an hour right now for a bathtub to be brought out from the back. This isn't the first time being sLowe
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June 2022 by Ashley P.
Not only do they never have what we need in stock, but the employees are not helpful and customer service is a joke. Signed contracts to perform installation services mean nothing to this company--you sign and pay and then they either royally botch the job or never show to do it. We will never spend another dime at this store.
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March 2022 by Han P.
Ty Green is extremely helpful. My contractor sent me to do an errand. I was sitting trying to figure on what to buy. Ty Green stopped by and helped me figure out what to buy. Normally, I had to go get someone and wait for help. But this is a very pleasant surprise that someone offered to help me without my ask.
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February 2022 by Ricky L.
Worst customer service ever even for passive aggressive robot type phone service. By the time you actually get a human on the phone they just pass around your call to a ringing phone which eventually disconnects you. Call back... Same result. For you youngsters out there it wasn't always like this people used to actually answer telephones and solve problems.
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February 2022 by HersheySmack T.
My boyfriend and I were walking and a group of workers and a customer are standing in a circle and one of the workers was talking and using his hands as he was talking, he stretched out his arm with his phone in his hand and as we were walking my boyfriends shoulder and the workers phone touched. The worker asked aggressively, "You not gone say excuse me?" My boyfriend said, "My bad, you put your phone out." And as we walked away the worker says, "I'll buss the f*** outta him." (In front of myself, other workers and another customer). We are all human and we are entitled to our own feelings and opinions, but you don't do that WORKING in customer service you don't say things like that especially in front of customers!
