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February 2024 by Jay N.
Staff was rude to me and my guest. Waited a long time to get poor service. Duane was very inconsiderate. Will be shopping elsewhere.
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October 2023 by Google user
Totally best experience I ever had. Customer service was Awesome! No pressure. Everything laid in front me.I Choose what works best for me now. I will definitely return for future purchases and above all share this with everyone I know. Thank you Mattress Direct for making my day. Oh and Julie welcomes you when you hit the door and she had the store smelling so good, I had to ask her what it was, because it made me feel so relaxed. .Thank you again
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August 2023 by LEOPOLD SHORTER
I was met by your associate Suzanne who displayed a very high level of professionalism and courtesy. She made me felt relaxed and she patiently took the time to introduce me to all the products in the store. She was very knowledgeable not just about the flagship products but in every aspects of the business.Awesome job Suzanne and thanks ????????Leopold.
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August 2023 by Carole Scorsone
I had a nice sales lady , who sold us a mattress and the we bought a cover for$300, she recommended we would need this on our new mattress, when our new mattress was delivered we put it on and slept onit, well felt like we were on a slip and slide it was terrible, I called and asked if I could please return and was told no because of hygienic reasons, which I tried to explain to the sales lady that didn’t make sense because after 45 days we could return the mattress, does hygienic reasons not apply to that , after the 45 days there would be more sweat on it than sleeping one night on a mattress pad, original sales lady was out of town until august 11 and I was told she would call, I am still waiting for that call. She really sold us on the cover and was the main reason we bought it. I guess we are not that important after the sale was made. Shame won’t shop there again!
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August 2023 by Gigi Oso
I bought a mattress, box spring, & mattress protector today and was helped by Ty. He was very knowledgeable and efficient. What I appreciated most is that he understood I had a budget and was able to show me options under my max amount. I’d say the shopping process was about half hour and I paid for delivery which was also affordable. Overall happy with my purchase.
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August 2023 by Susan Jumonville
Waymen was the absolute best. Not only Waymen, but the entire staff! He explained everything in detail as we went from mattress to mattress. When we finally made our decision, which was beyond closing hours, everyone stuck around. You have a great group of people at that store, not to mention the quality of the Temper-pedic products. I’m hoping we have many good years with our new purchase!
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August 2023 by Jeannette Bertsch
Excellent company and Michael was extremely helpful. I was happy with my purchase and how courteous everyone was. I highly recommend Mattress Direct.
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August 2023 by Jesse Simpson
Both customer service representatives were professional/curtious/exemplified quality customer care. I recommend this store and will make it first priority.
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June 2023 by Avery Young
Great staff, very friendly, very knowledgeable. The easy going people who work at the Veterans location feel like a family operation. I was very appreciative that they were not pushy at all, and the buying process was easy and simple.
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June 2023 by Michael Sowell
I got a great deal on a floor model. It was literally 66% of of the retail price. The process of buying the mattress and getting a discount was quick. They are motivated to make sales.
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May 2023 by mallory marcev
I went in and found a mattress of very good quality on clearance.. originally $599 marked down to $299 in a queen size! Great deal ?Delivery was quick and efficient.
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April 2023 by M. K.
I had the absolute best shopping experience with Suzanne D at Mattress Direct. From the minute I walked into the door down to the delivery. She was very attentive to my wants and needs related to buying a new mattress. All because of her I was able to find the perfect mattress while also staying within budget. I am highly satisfied!
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March 2023 by Shariona Nelson
My experience at Mattress Direct in Metairie on veterans was amazing. Baylea is awesome. If you looking for great customer service and someone to make you feel at home please go there. Also, there’s another young lady that works there but I didn’t get her name she’s amazing as well. Just go and get your mattress from them on vets.
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March 2023 by Jeremy Hebert
My wife and I were over due for a new mattress. We’ve had dealings with Mattress Direct in the recent past for my son, who was in the market for a tempur pedic. Our experience back then was incentive enough to re-visit them. Our visit was indeed a pleasant one. We were greeted and were quickly matched with select mattresses based on their exclusive matching software. Includes delivery, and old set hauled away. A 3-hour delivery window is given the night before. Expect to spend about an hour choosing the right mattress. Far better than buying a mattress in a box. At least you get to try it out first. Mattress Direct has a 45-night minimum trial if for some reason satisfaction doesn’t meet your needs. A mattress protector ($199) is required for this swap, if it comes to that. Plus the protector doubles the manufacturer warranty to 20 years. If the mattress sags any over the course of 20 years, they’ll replace it. Hopefully this business is still around by that time to honor it. I recommend Mattress Direct to anyone looking for a good experience. Better than Rooms to Go who will try to sell you a whole new bedroom when all you need is a mattress. Good hunting!
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February 2023 by Sara Ramos
Had a really wonderful experience at Matress Direct! The employees were very knowledgeable and patient with us. 10/10 would recommend!!
