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January 2024 by Donald Martin
Rude, uninformed seasonal help cost me money and lied about return options. I ended up with a wrong size ring and paid twice as much as needed.Update as of 1/19/24: (Abridged version) Called number, given another number. Called that number. Waited on hold for 35 minutes. no response. Called back. 1hour and 10 minutes on phone and I am offered a discount for next purchase.So promotion was not given and wound up having to spend more to get the set. Spent $100 for a $50 ring and got a, "Here's your discount code for next time."
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December 2023 by Carlos Jaubert
Very rude customer service to my wife from an employee who claimed to be the manager, then “an assistant manager” and refused to give her name
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September 2023 by Megan Bartholomew
Rude. I called and the lady on the phone and she seemed uninterested in helping me. We still went to the store because I really wanted a NOLA charm. We got there and no one greeted us until 25 min later when they were ready to help us (she could have at least said we will be with you shortly, or hello, or anything). Then when she helped us she just seemed u interested in helping me.. again.
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September 2023 by Jonathan Cruz
Went to pandora sept 15 to geg disappointed by this girl who works there, i cant say her name because they dont have a name tag but had a very bad experience with her, ones in a while a visit the store and never had a issue with any other attendant but this one was rude, like she dont even want to work there, try to make a complaintonline beacuse i was really upset but its hard to get in touch with them.
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April 2023 by Noor Mohammed
Wanted to exchange a ring I received as a gift and the worker refunded the person who gifted me the present and then made me pay for my own gift. Left the story crying bc my gift didn’t feel special anymore and she kept telling me that this is how “pandora” exchanges work. I left with the ring and came back with the courage to return, then I was denied the return bc the cards don’t match the receipt. I told her the reason for that was bc I used Apple Pay but she wouldn’t even give me the time of day. Can say that this terrible experience ruined Pandora for me. I can’t even look at that stupid ring
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February 2023 by James Cornell
Everything well placed and great customer service
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August 2022 by Dashauna Knight
Amazing customer service from Megan and Ariana...I also would like to recognize the manager that was on duty who put my charms in the correct order.
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June 2022 by Lauren Nguyen
I bought a necklace and earring set from Pandora in Orlando, Florida on May 3, 2022. I never wore it at all except to try the earrings once. I decided that I wanted to return it and tried to return it on May 20, 2022 at this Lakeside location. The girl that was working at the counter was checking the earrings and said that the earrings look like they have been worn every day and that there is stuff stuck on them. I kindly explained to her that I’ve never taken them out of the box except once to try it on. I don’t like being difficult, especially with customer service workers, so I just gave up explaining that I never wore the jewelry. However, she was rude and condescending and made me feel like she thought of me as a liar and a dirty person for getting stuff stuck on her precious jewelry. Her attitude and aura was very unwelcoming as well. I buy charms for my bracelet from Pandora a lot so now I’ll just stick with purchasing them online.
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June 2022 by Allison Woods
The staff was so patient and helpful! Aliyah and Arrianna were the best!
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May 2022 by Monteee.P
So it was my very first time coming here. I experience racism for the VERY first time in my life. My feelings are extremely hurt. I went in to do a exchange for a smaller size the very next day. I told the lady I put the ring on when I got home and folded a towel, I realize the ring slide up so I put it in the box and called the store. The lady over the phone told me it was fine to exchange after telling her what happen. I swear I had the ring on for no more than 3 seconds. I made it to the store and spoke with a young white girl that claimed she was the manager I wish I had her name but she worked April 27, 2022 @ lakeside mall. She said that she gets off at 5:30 pm. She immediately was VERY RUDE to me accusing me of doing laundry with the ring on and that she could tell the ring was worn down after 2 DAYS. I’m still in shock bc she had all these excuses as to why I couldn’t get a smaller size. And to think about it they never offered to size my finger or anything. This is my first time ever buying jewelry so I didn’t know they were supposed to do that. I called pandora customer service the Guy was really nice and understanding. I sat in the parking lot crying my eyes out because at 30 years old never would I lie about me wearing a ring for a long period of time. I understand policy but to be talk down on and accuses of something I didn’t do hurts! I NEVER even wrote a review about a place. I tried it on in the store which was rushed by the sale lady and that made me uncomfortable the very day I bought it. Overall I will never spend a penny with PANDORA. Worst customer service EVER. Her name was Alyiah Claire!
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April 2022 by Jordan Burst
Went in to exchange a bracelet because it was too small and got called a liar for my troubles. The staff were less than helpful and were beyond rude. The staff is full of irresponsible children who can’t admit when they made a mistake and refuse to help when they are wrong.
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February 2022 by MyTram Ngo
I called on 2/11 about bringing my bracelet in for a cleaning. They assured me I could bring it in anytime, it was part of the “Pandora experience”. I came at 10:15am 2/12, stood in line for 25 minutes only to be told they aren’t doing cleanings until after Valentines. The ladies working were rude and completely unprofessional about it.
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December 2021 by Vanessa Hailey
What to say other the cutest fashion jewelry I own sometimes you want simple elegance and that's what I got ?
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December 2021 by elroy calloway
Omg great jewelry and helpful sales associates.
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November 2021 by Ashley Greenwood
Love this place and their jewelry ? customer service could have been a little friendlier but it was a good experience and I will be back! I saw so many things I need?
