PetSmart is the largest pet supply and services retailer, offering over 10,000 products both in stores and online. It caters to a wide range of pets, including dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs and hamsters. Customers appreciate the clean, organized stores with plenty of parking and friendly staff who are helpful and answer questions. The store provides various services such as dog training, grooming, pet boarding, and adoption, with some locations offering doggie day camp. Customers value the reward program and sales for saving money. While most reviews highlight the helpful staff and cleanliness, some mention occasional stock shortages. One reviewer shared a negative experience regarding pricing discrepancies for pet birds, which affected their trust. Overall, PetSmart is seen as a convenient and better alternative to other pet stores, with a strong focus on customer service and pet care options.
They always have everything I need with super helpful staff!!
December 2025
They had exactly what I needed. One of my beagles has an itchy ear. I got the antihistamine ear wash and the mite drops he needs. The staff here was most helpful and insightful. Really nice folks.
June 2025
The doctor was very thorough! This was the first time that a doctor cared for my pet like it was his pet. I received two phone calls about his care. The receptionist was nice as well.
