June 2020 by Sheila K.
Brought my car here to have the windshield replaced. The quote was fine and the work was completed in the time they said it would be. The mechanic who met me when I dropped off the keys was helpful and polite. When I arrived to pick up the car and pay, the clerk asked me if I was paying with a credit card, that there would be a fee of $19. I said I had a debit and a credit card, but had I known about the fee, I could have brought a check. I had a relative in the hospital that day and had to get back, so I paid with the credit card. As I gave her the credit card, the "Jim" came in and started aggressively explaining how credit surcharges work, at which time I told him I understand the process, but had I known ahead of time that they were applying it to debit and credit, I could have brought a check. Live and learn, no big deal. They should clarify that debit and check payments do not garner additional fees ahead of time, and I know to ask about it beforehand in the future. After I paid, they couldn't find my key fob, and Jim said it was likely still in the car, which was parked in front of the business at the curb and left unlocked with my belongings in it. This was annoying, but I rationalized to myself that it couldn't have been there long and it was in front of the business. Jim came around the counter to exit the office with me and sort of shuffled around in front of the door. I wasn't sure what he was doing until he asked me, "Are you scared?" I realized he was referring to the mask I was wearing (as stressed at the federal, state, and local levels when in public in this time of Covid-19 and in our area which has been one of the hardest hit in the U.S). Now, this guy wasn't wearing a mask, nor was his office clerk. I personally care for two family members who are in high-risk categories. Suffice it to say, that was strike three. Won't be using them again and certainly won't recommend them to friends, family, or colleagues.
