Soma is a welcoming and helpful store that specializes in bras and underwear. Customers often receive warm and friendly service from staff members who take the time to explain products, help with fitting, and find the right items for individual needs. Many reviews highlight the staff's kindness, patience, and willingness to go above and beyond to ensure a positive experience. One staff member, in particular, is praised for her genuine care and attention, helping a customer find a comfortable bra after years of body changes and body image struggles. She also assisted with removing an old bra and finding a suitable new one, which made a significant difference in comfort and confidence. Another staff member quickly responded to an emergency situation, providing supplies and helping a customer feel less embarrassed. Others mention a friendly greeting upon arrival, with staff offering suggestions and personalized assistance until the right fit is found. Customers appreciate the store’s deals, such as the 5 for $39 underwear promotion, and the overall positive atmosphere. Many leave feeling satisfied and valued, with some mentioning that their shopping experience improved their day and alleviated discomfort, including back pain. Overall, Soma is highly regarded for its excellent customer service, welcoming environment, and quality products.
I just want to say a very greatful and special thank you to Ms Alana and the lady working with her tonight. You ladies did an amazing job when helping my daughter on tonight.she left there feeling happy with her purchases. You made her feel great about her experience. Thank you again you ladies are the best.
November 2019
Got great help. Unfortunately not everything I needed was in stock but was graciously offered to have items ordered and shipped to me at no charge.
November 2019
I love there brad. But the management team need better customer service.
