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December 2023 by Keith Brown
I'm a loyal T-Mobile customer for over 20 years! But this is the worst location not in just Louisiana but possibly the United States! They are the worst managed and worst customer service store I have ever entered every time I try and think they might be better they are still the worst!
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November 2023 by Hannah C.
Austin is an excellent customer service representative. He was informative, kind, and extremely knowledgeable. I was nervous about working with T-Mobile but the service that Austin provided left me feeling confident and excited about our plan with T-Mobile. Will absolutely be coming back again!
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November 2023 by Nicole Grace-Franklin
Great customer service! Giuseppe was so very helpful. He answered all my questions, and made my transition to a new phone super easy.
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October 2023 by Nutcraker
Took around 3 hours just to get service. Kind employees,just a lack of them.
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September 2023 by samantha Corcoran
I experienced an issue with my sim card on my upgraded device and spent hours on the phone with T-Mobile representatives and technical support who were unable to resolve my issue. Olivier at this T-Mobile location on Veterans fixed my sim card in no time today. I recommend both this location and Olivier for T-Mobile needs.
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September 2023 by salvador junda
MY FAMILY HAS A FAMILY PLAN THRU TEEN MOBILE WHERE WE WERE CHARGED FOR 4 EXTRA LINES NEER USED OR ACTIVATED FOR SERVRAL MONTHS RESULTING IN APROX 300$ MORE THAN WE SHOULD HAVE PAID TEEN MOBILE REFUSES TO REEMBURSE!!! I HAVE BEEN WITH THEM FOR YEARS AND ITS VERY POOR BUSINESS. SALVADOR JUNDA
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September 2023 by luay mohamadieh
Good phone company, good service
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August 2023 by Rusan Daniels
Amazing! I think his name was Ben but his customer service was out of this world. Promote this man.
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June 2023 by Jonathan Pennington (J.P.)
This location usually never has as long a wait times then most others in the city
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May 2023 by Melvin Clay
Too much hassle and run around when you need something simple as a screen fix not enough in-store work not many varieties on stock in-store always have to order and wait a week or two for something
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March 2023 by Johnny Fridge
Blaring ethnic music. No check in procedure. Person came out after 20 minutes and took the people that just walked in. I pointed out that I was next and was literally ignored. I left, changed to Verizon.
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February 2023 by Jeremiah Mckenna
They wanted to charge us $100 more to buy the phone instead of being on a regular account
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February 2023 by Joseph
Nothing but horrible attitudes and sarcasm here. Zuri was talking to me in circles and contradicting what she was saying. She definitely had a problem with providing me any kind of service. Because she was obviously racist. I told her "okay" and left. No way I would give her any of my information.
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February 2023 by Retts Song
Great service... at the Metairie location on Veterans (4025 Veterans... ) Jonathan helped me with a phone activation and it was finished in 10 minutes ~~ after 2 days and 9 hours of aggravation!! The Tmobile store in Laplace refused to help Us... they don't seem to want to help Sprint customers and also say their system is down. I find it difficult to believe a Tmobile store would not have an up to date system especially after merging with Sprint.
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February 2023 by Ashley Vede
Very friendly and helpful. Facility very clean. Fast and friendly service.
