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March 2024 by Sharon Franks
Sandy was amazing at getting everything set up!
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February 2024 by Adia Holt
I called to see if a phone was in stock. I spoke with Joh. He put me on hold. I was on my way to the store. And when i got there, i was still on hold. There were no other customers in the store and he was talking to two other store associates. I immediately left and went across the parking lot to the Apple Store inside the mall. Don’t waste your time calling because you will be put on hold and forgotten about.
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December 2023 by Karmic Debt
DO NOT SIGN ANY AGREEMENT WITH THEM WITHOUT READING THEM. DO NOT EXPECT THEM TO LOOK OUT FOR YOUR BEST INTREST. ALWAYS GO IN STORES. THE COMPUTER SYSTEM IS DESIGNED TO TRAP YOU
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December 2023 by Cathy Do
Garbage customer service. I called to ask about iPhone 15 pro availability and the guy working said he’d go check on it. I was put on hold for 30 minutes. I decided to hang up and call again, and a girl picked up this time. I asked her about iPhone 15 pro availability, and she literally told me there was “no iPhones” available at their store at all. None.
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October 2023 by Javier Campuzano
Absolute garbage management. I've been a Sprint/T-Mobile customer for 20 years and come in with concerns with over my replacement phone yet management won't even look me in the eye during conversation or spend any time seeing what we can do. Company has been spiraling since the merger and cell service is inconsistent. It’s a shame.
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October 2023 by Darrin Bush
Chad helped me setup my phone and got my bill straight.
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June 2023 by Charles Brann
Paid my bill & solved a billing discrepancy. Helpful employee
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May 2023 by Karrione Diggs
I just left this store because they claim I didn’t need help transferring a line over to another account only to get back on the phone with customer service, and customer service told me it has to be in store as well. It’s a two part process. Just really annoying that I had to call customer service all over again and go to a whole different T-Mobile to help me. Over all they wasn’t any help, need to do better! didn’t pull my information up or anything to try to help.
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May 2023 by Melvin Clay
They desperately need more items in stock in store it's a real sad when you go in for a screen replacement something very simple and you have to order it and wait 3 weeks they don't have any in stock it's sad really sad
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April 2023 by M S.
Chad Lee at the Causeway T mobile store was patient and very knowledgeable regarding getting all of my problems solved. Please train more to be like him. Thanks
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February 2023 by Anthony Angelain
Was in there a really long time, but that was expected. Felt like we were pressured, and they answered our questions very broadly. Definitely had some things added to our bill that we could have went without. Overall, everyone was nice and fun.
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January 2023 by Jonathan Monnet
The young man Diamanta helped me out so much. He was polite friendly and extremely helpful. I will definitely go back!! Love my new IPhone 14!!
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December 2022 by Paul Amiss
Bought new phone. Took a while to transfer all information. Rep was very patient and worked to get everything straight.
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December 2022 by What Ya Reading!
The young man Diamanta helped me out so much. He was polite friendly and extremely helpful. I will definitely go back!! Love my new IPhone 14!!
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November 2022 by Mario Gonzalez
Excellent service. My hats off!
