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November 2023 by Susan Morris
Very lovely people to deal with. They were thorough with my car inspection and explained the details so that even this non-car person could understand. They were able to get me in quickly, too!Tim’s came highly recommended by a friend who teaches automotive stuff. I could see why.Services: Auto engine diagnostic
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September 2023 by Larry Land
I have had great service and advice from Tim's Quality Car Care on three different occasions. My son now is using them for maintenance and repair with his vehicles and we will be using them for our main vehicle. Prompt, honest with their evaluations and advice. Good people.
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September 2023 by Guy Lund
My experience at Tim’s was excellent in every way possible. Brian, the Service Adviser, went through item by item of the numerous issues revealed by the Digital Vehicle Inspection of my 2004 Toyota Pre Runner that has 213, 920 miles. He assisted me with prioritizing the issues and working out a plan to address them.When driving my 19 year old truck away from Tim’s, I was shocked, as it felt like it did when I bought it, new, from the Toyota dealer!I have gladly recommend them to several friends, giving them raving reviews! It was truly a pleasure doing business with Tim’s Quality Car Care for second time!Services: Auto battery replacement
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August 2023 by Mary Broussard
Great experience and great people! They found several problems with my wife's vehicle when I brought it in. Together, we went through each issue line by line and figured out exactly what we could fix today and what could wait. They were very understanding of my budget and I had my car back the very next day. I'll be back!
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August 2023 by Michael S.
This garage is the best! Brian the service advisor remembers things from visit to visit. Exceptional inspection report!!! Detailed with color photos, keeping everything transparent, upfront and easy to understand. Happy to say I am delighted to trust my car to this shop. Thanks guys!
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August 2023 by James DeRoussel
My first visit to Tim's was the best experience I have ever had at a mechanic. Not two minutes after I arrived, Tim took a test drive with me to discuss the issue, and called me two hours later with diagnosis. After getting estimates, I decided NOT to make the repairs due to the cost and the age of the vehicle. When I went to pick up the vehicle, I figured they'd quickly show me the door, but nope... two of the technicians took the time to talk to me (unprompted) about the repairs, my driving routine, and to advise me on replacement of my vehicle. I was greatly appreciative of their advice, which will definitely inform my purchase.So, although I did not proceed with today's repairs, I will certainly be bringing my new vehicle to these guys. They clearly love what they do, and they're different, and I dig it.
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August 2023 by Charles G
It's never fun to have to bring your car in to be serviced but Brian at Tim's Quality Car Care made it as pleasant as possible. He listened to all of my concerns. They provided me with an online list of all of my car's issues, rating them from urgent to non-urgent. After going over all of them individually I was able to figure out what I needed to get done and what could wait. They got all the work done quickly and fairly. I'm quite satisfied.Services: Air & cabin filter replacement
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August 2023 by Chelsea browning-bohannah
My friend's car had an oil leak and I offered to call around and get it checked out since I had the day off. I called around to a few places and everyone was understandably booked, and then I spoke with Brian at Tim's. Brian asked questions about the last time the car was serviced and how old the car was, and recommended bringing it back to the place my friend had the oil change done last month. Brian was upfront about how at Tim's they would charge for labor and parts (completely understandable) that the oil change place should fix for free - if it was an issue with their work (turns out it was). Dealing with mechanics can be daunting - but next time I have an issue with my car (or my friends') I'll definitely be calling Tim's to make an appointment. Thanks again to Brian for kind and comprehensive communication!!
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August 2023 by Keith F.
I'm telling you all now, if you have any car problems, maintenance, or service needs, Tim's Quality Car Care is the place you take it. Fast, friendly, and they do quality work. The professionalism and communication is impeccable. I also prefer to give business to local family run businesses. Thanks to the team at Tim's!
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July 2023 by catherine jones
This place is awesome. We are having trouble with a certified pre-owned car and were having trouble getting into the dealership in a timely fashion. Nick called after I'd placed an online appointment request and offered to scan the car that afternoon! Amazing. After the scan, he honestly and realistically gave me not only a clear explanation of what was likely going on with my car, but also clear information on what my options were. The business seemed efficient and professional, and everyone working there seemed competent and kind. I will definitely be going back there for service needs and recommend them to anyone looking for a fast and effective auto shop in New Orleans.
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July 2023 by yas
Well done. Professional behavior. Knowledgeable service crew. Friendly experience. Would recommend Tim’s auto quality care services.
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June 2023 by Mike Laxton
I've had Tim's service my cars for almost a decade now and have had no problems at all. Very upfront and honest when talking to you while also still being friendly. Highly recommend!
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June 2023 by Eva Contis
After reading some of the one star reviews I find that my experience is similar. I will rate a three in the hopes they can raise their standard of care and rethink some of their practices. They are absolutely expensive, so that is something to be aware of (and I'm even compensating for a summer NOLA humidity surcharge). I usually pay $85 for an oil change and air filter replacement and had to fork over $162 here (ok, I didn't HAVE to, but if I didn't, I would have to pay for the car exam which is a nice fat fee). The thing is, I had only put 1564 miles on the car since my last oil and air filter change (!!!!!!!). Most of those were highway miles when I drove from Tucson to NOLA. I only drove it on 4 short grocery runs in the six months since it's been in NOLA. I just wanted to have the oil changed before I went an a road trip and have what my last mechanic called "a peace-of-mind check" which I also did 1564 miles ago. After agreeing to the diagnostic, Tim's Quality Care suggested all kinds of things that added up to $2700. I choked because I know what things cost and this was WAY more than it should be (and weirdly seems to be a common number among the unhappy customers). But hey, they can charge what they want. Maybe they are trying to deter new customers. But what they suggested needed to be done was questionable, including the oil change which they flagged as critical. (I'll let you bee the judge - I'll attach a picture.) Two tires were flagged as "critical" but they quoted me for four. And when they suggested things "because I didn't know the car maintenance history" I explained that I did know it and had just bought the car seven months ago and had had the car inspected and even had all the service records that indicated the car had been maintained meticulously. This is the crux of my complaint. The mechanic responded with something like, "But you, know, you've been driving it around for about four years, though". That's when my trust level plummeted. Not only did he not listen to me, the car was only three years old! Man, I've made friends with my mechanics over the years because as we all know, a good mechanic is hard to find, and I am loyal. I know how busy it gets and I know how hard it is to deal with customers, but I need a mechanic I can trust. They did give me a goodie bag with swag, though, so that's something.
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June 2023 by Kelly Jones
my old mechanic retired and as the time came for my old honda to get some routine maintenance done i went to tim's. the mechanics were great, provided a 'general health report' (not their term) on my car, and were able to get it fixed up and ready to be back on the road quickly. great music in the workshop to boot. and you get a gif tbag with a koozie and some candy when you checkout. :)
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June 2023 by Gary S.
Tim's is always great. Brought our 2005 Corolla in to prepare for a drive to Montana. That is how much we trust them. Got the same Corolla prepared for our Montana trip in 2022. Functioned perfectly in mountains and heat. Always trust Brian.
