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November 2023 by Charles Oliver
Amy and her team were unbelievably helpful getting a major problem solved. I strongly recommend U-Haul of Metairie on Central.
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September 2023 by Michael Rito
I absolutely love the staff their. They above and beyond to make sure your happy and satisfied!!!
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September 2023 by Katie Morris
Always the best U-Haul experience! 10/10 staff - efficient, kind, professional. Will continue to rent here for all of our u-haul needs!
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August 2023 by susan aucoin
Amy moved mountains to make sure I had a U-Haul truck available when I needed it. Amy was a pleasure to work with through the entire process and went out of her way to help. I’m not sure where central scheduling is located but Laura over there was just as amazing & just as pleasant to deal with. Thank you ladies very much!! Y’all are awesome at your jobs!! Susan
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July 2023 by H. Dubna
We made a reservation for a move to Miami 2 weeks in advance. We received email(s) stating the date of reservation, and things to do to prepare for pick-up. They are supposed to call by 5pm the day before your pick-up to let you know if the truck you reserved is NOT available. We never received a call. We called them at 6:35 pm and the guy (1) first didn't even recognize our reservation, (2) then did recognize it but said we were moving to Tennessee, (3) said he called us today, although the phone number on the reservation has zero calls from Uhaul (we checked thoroughly), and (4) did not find us alternative equipment, which they are supposed to do, because it is part of their policy.Tell me how Uhaul is still in business when they are doing this?Taking our credit card information, taking our address, our destination address, phone number, etc., etc.Making people believe they have solid plans to move cross-country just to say "Psych!" two weeks later, and treating the word "reservation" like it means "suggestion."I'm never using Uhaul again, and I'm telling everyone I know, forever, about these cruel and unfortunate business practices.To compare, we made dinner reservations tomorrow night and the restaurant called us days in advance to confirm a reservation - for a meal! Tell me how Uhaul (a company whose entire business is formed around logistics for crucial, life-changing, and strategic movement of expensive equipment), with all its thousands of staff, could do worse than a restaurant - not to mention Uhaul can charge customers extra for using the equipment days in excess of their reservation, but restaurants can't kick you out after an appointed time, even if it means having to push back other reservations. Arguably, scheduling and maintaining reservations is more difficult and expensive (proportionally) for a restaurant than it is for Uhaul, and yet this restaurant was able to run a tighter ship than Uhaul. For something as inconsequential as a meal.
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July 2023 by Anna Mitchell
Cristopher C. Was wonderful. Definitely a good experience.
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July 2023 by Rusty Taylor
The people at this facility have ceased possession of both of my storage units and absolutely refuse to let me have my things I've offered absolutely any solution for them to let me have my things and they called the police and told them to get me off their property I've made several attempts to get help from someone I'm not even a month behind I've offered to pay any balance that is shown in their system and ill remove everything and they refused to let me no matter what I try to do they are outright stealing my things I don't understand why they would not let me have my things can someone please help me with this
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July 2023 by Steven Stortz
Chris was super efficient getting me in the truck and checking it back in.I’ve never had a truck rental experience happen as seamlessly as this went. Wayyyy better that the other u haul place on causeway.I’ll never go back there.This location has my future business as well as my recommendation.
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July 2023 by Brett Dupuy
Awesome service with a smile. Tell Amy I sent you.
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May 2023 by B L
Rented a van here yesterday. The attendant was very friendly, helpful, and patient with all of my questions. The van was well cleaned and a very good deal for what I needed it for. I highly recommend this location as this was my second experience with them and both times exceptional!
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April 2023 by Grace Morris
I made a reservation online for a 10ft truck and received a confirmation email. I called to confirm a few days later and the associate stated that "they see my reservation, but do not have the truck I requested" When asked why I was able to book a reservation if they do not have it available, the associate stated "I don't know, maybe someone booked it a second before you. But we do not actually carry that truck here anyways. I will contact the regional associate and they can maybe help you find something else somewhere." No one from the company called me or offered any help.
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February 2023 by Laura Mikeska
Great customer service Amy was amazing
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January 2023 by Khalilah Synigal
Best service! Everyone is nice.
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December 2022 by Michelle C.
We rented a U-Haul truck from another location. When we arrived to pick up our truck it was gone and the business wasn't answering our calls. We called the hotline and they sent us to Amy at this location. Within minutes she had us set up with our moving truck and on our way. When we returned the truck Amy made it just as quick. We ended up storing our belongings at this location as well at the last minute. Amy had a great unit available with climate control. The staff was excellent and we had easy access to the unit which made moving in super easy. We had a horrible day due to the original truck issues and the original storage unit fiasco. Amy was able to provide us with both truck services and storage. Highly recommend this business!
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August 2022 by Chase LaRocca
Very convenient and helpful experience. The manager just called to give me a refund for unused boxes without me even asking. Couldn't recommend more!
