The UPS Store #5951 in Metairie is known for its friendly and helpful staff, who go above and beyond to assist customers. Customers appreciate the cheerful and kind employees, such as Jo, Daniel, Maverick, Austin, and others, who provide excellent customer service and are willing to help with various needs. The team offers a wide range of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. Many reviews highlight the staff’s patience and willingness to help, even with difficult or sensitive shipments, such as preserving flowers for a wedding. Customers also mention the owner or manager, James, for being very kind, calm, and helpful, making them feel valued and appreciated. Despite moving across town, customers are willing to travel to this location because of the consistent, high-quality service. Overall, the store is praised for its professional staff, helpful attitude, and personalized care, making it a trusted place for shipping and other services.
NEW OWNERS! NEW OWNERS! NEW OWNERS! Things will improve now. Walked in and was greeted right away by 3 people. Small mailbox rentals just $25 monthly. Very good price.
March 2026
Just had UPS deliver a document overnight. No issues. Perfect. Our new go to for deliveries. Staff are great. App is great. USPS just lost a package full of sentimental items. Initiated a search. Claim ability expired after 60 days. Aweful. Can't speak with anyone. Typical government service. App is awful.
August 2025
The young people in this Airline UPS store are very friendly to customers and provide great service.
