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November 2023 by F G.
I live in River Ridge and I use this Walmart for my online grocery shopping. Every time I get a delivery, it's either milk spilling all over the place or my yogurt squished like somebody's stepping on it. Or they deliver me tons of meat and I don't eat meat. Or My deliveries are delivered blocks down the street to neighbors and I have to go find them. And now, once again, the lady forgot a bag inside her car and this time it's my son's celebration cake, and some other items needed for my tiny family party. I cannot get to the store so I tried to call the store once again. And like every other time, nobody ever answers. I just wanted to ask if she could come back and give me my items that are most likely in her car . So I tried the vision center to see if they could get me to a store manager and the lady said hold , and put me on hold for 15 minutes before I had to hang up. And then she told me when I called back , that the store never ever answers so don't even try. Walmart.com even said they tried to call the store and the man asked me why does the store even have a phone. You may as well just throw it in the trash. Lil. And that was walmart.com. Customer service saying that. They told me they were also frustrated with it. So once again, terrible service. Nobody cares at all. I would really like for them to bring my food to me today. I know there's more important things going on in the world but I did pay for the service and I paid a tip so I expect to get what I ordered. You think for a store as big as Walmart, they would have it together by now. They are nationwide and probably bigger. I can understand things happening here and there, but for every single order to just be a screwup, Just seems ridiculous and it just shows that they do not care about their customers. Think about using all the money that you're making , to hire somebody to answer your phones.
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November 2023 by DAVID PEMBO
Car Cleaner Prices Just Wright
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August 2023 by john chen
Very bad customer service, several customer service personnel are processing a return. People who want to return are waiting for more than 25 minutes. Can 1-2 customer service not handle it? So are the other service staff at the counter next to you watching the excitement?
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April 2023 by Jacob D.
I'm not a fan of Walmart but thought I'd stop by since I was in the area and came across this location. Store was not crowded (probably due to the time of day) and it was very clean. Employees were very friendly and I was able to find what I was looking for quickly and used the self check out registers with ease and no lines.
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March 2023 by Robert M.
Their grocery delivery service is getting worse. I placed an order yesterday to arrive today at 3 pm. After speaking to customer service and calling the store, they told me they have "delays" and that I am unlikely to receive my groceries until tomorrow at 3 pm. That would be 24 hours late. Their delivery service was unreliable during the christmas holidays, so I used Shipt and Instacart. I also find they are consistently unreliable regarding their last delivery of the day. Since they are the only grocery store that accepts SNAP for delivery, I am stuck with them for now.
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March 2023 by Marc D.
I have purchased General Tires from Walmart about a dozen times for my work vehicles. I've always chosen the Road Hazard Protection for the reason that no matter where we have a tire issue across the country Walmart is nearby and will repair them. Now, without notice, the policy is different. I ordered tires and had them installed when they came in. At checkout, after installation, I was told that they don't offer Road Hazard. Until then I had no reason to believe that policy had changed. Road Hazard protection was even mentioned in the brochure. By then, it was too late, I couldn't back-track. I can't demean the employees, they were pleasant and helpful, but could not override the new policy. I called customer service, and they were not impolite, but offered only 25% off the price of a new tire if I had a road hazard issue. I might add that I have had only one claim requiring a new tire in probably 20 years or more, and only a few flat repairs. I'm disappointed and will not attend Walmart ever again if possible.
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February 2023 by Genevieve F.
They only had ONE full service checker open and she's was an express checkout. I refused to change lanes, even though I had closer to 20 items because I will not use self-checkout. So I stayed it was so annoying.
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April 2022 by Irving M.
My favorite place to shop most of the time has everything I need at good prices. Easy self checkout
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March 2022 by Weston B.
So look, honestly these reviews never actually fix anything but I feel like input is always important. The stock at this location is always pretty solid, and they seems to keep everything up to date. If you need something 9 out of 10 times it's going to be there. The regular retail staff for the most part are great with the exception of afew of the employees I've encountered, but that's to be expected with any major retail store. My complaint is directed towards the management team at this location. There seriously needs to be a review on the way they are dealing directly with customers. I'm not the type of person to blow a situation out of proportion, but every encounter I've had with the department managers in each section, has been horrendous. I can account for having a bad day and that's completely understandable, but I don't see that being the issue. I'd say the exception is the electronics department, for the most part they are fantastic and a solid group of people. The store manager needs to seriously sit down and have a talk with his management team and refocus how they need to interact with the people who are coming into the store. Walmart loves to preach about how important customer service is, but if the management team is not actively practicing what they are forcing their representative to do. Then how can they possibly think they should be in a management position. That's my opinion, again I seriously doubt it will actually hold any weight but non the less there it is.
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January 2022 by Gabriel Patten
I'm just upset because I drove all the way here and they decided to close at 7:00pm and not put that information out
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December 2021 by Dominik D.
I was told that ever since the Covid mandate has been in effect, shopping here has gotten worse. And I can attest to that last part, there are literally no registers open in the evening. The line to the Self check out is both long and awful. Louisiana WalMarts are busy places, but they flow well when they have the right resources. Come back after Covid is my advice.
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November 2021 by Samantha D.
They have supplies and everything ya need. Staff are very rude. They clearly don't like working here. The registers take forever and they are always out.
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October 2021 by Gabriel “Moist muffin” Patten
I'm just upset because I drove all the way here and they decided to close at 7:00pm and not put that information out
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October 2021 by Bridget C.
horrible service!!!! stocking sucks too. cashiers make it obvious they don't want to b there!!! don't nother asking for something on top shelf!!! all u will get "not my department" "can't help u". i wish i could hive zero stars. money center is decent. line moves fast. only complaint about that area is the older man that has been there many years is very rude!!! just rude in general. Electronics Dept NEVER Has anyone to Open cases. Why Chargers r locked up, I will NEVER understand!!! DON'T CLOSE registers without a Replacement cashier!! Especially when lines r into the Aisles!!! Also, Self checkout NEEDS Signs when they r NOT ACCEPTING CASH. SIGNS r Not Difficult to make
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September 2021 by Eugene Thornton
Out doors line around the building, it moved petty fast. Store restocked, and more products were available for purchase. Self service check-out moved really fast.