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May 2025 by Jarrott Gates
Everyone was wonderful crystle Williams was amazing she really made the whole process so much easier
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May 2025 by Duke Ordoyne
Just met Cody over here at the caraway.Pre-owned vehicles and I'm gonna tell you what number they would not be love over here now.I've got to meet Justin caraway.The man and I'm telling you.I'm so pleased and happy with the meeting.Nelman, though the how good they treated me and fair and I.I can't say enough good about them
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May 2025 by Robert M
Cody did a great a job taking care of me and my wife.
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April 2025 by Matt Tharp
I was told one thing over the phone but when I get there it totally different ball game so just figure out the true facts before you go up there
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April 2025 by Celesta Carroway
We had an amazing experience with Carroway Pre-Owned! Car buying process was a breeze
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March 2025 by Nicholas Carroway
Justin and his team have went above and beyond for me on multiple occasions. Their professionalism and willingness to do what’s best for the client seems to always be a #1 priority. With their wide range of quality vehicles and fair prices, I will continue to purchase every vehicle from now on from the folks at Carroway.
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February 2025 by Tanquenecia Adams
The whole crew was friendly and got me in a nice ride at a reasonable price...thanks to Mr Carroway, Taurus, Kamie, and Chris....you guys rock...
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February 2025 by Yvette Robinson
My experience was totally amazing. I saw the vehicle I wanted. Prayed about it and the God and Ms Laura made it happen. You are such a sweet person. Thank God for you!!
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February 2025 by Michael Hebert
Easy Peasy!!
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January 2025 by samuel
Terrible place I got accused of being someone who was there a day before talking about guns with some girl in the office. Minden PD finest officer Griffith blocks me off harassing me this happen a few years back but he couldn’t miss handle me like he do a lot of boys around here.I wouldn’t have been there if my homeboy wasn’t having car issues so I bought him up there cause they sold him a bad suv with tape on the engine shroud on the bottom of the suv and check engine lights.
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January 2025 by Alfernita Lard
**Update:** On December 17, 2024, I reached out to Justin to discuss the possibility of trading in my vehicle after experiencing significant issues with the transmission just two months after purchase. I had hoped for a positive resolution, giving the dealership a chance to demonstrate their commitment to customer satisfaction. During our conversation, Justin was incredibly understanding and empathetic. He reassured me that I could trade in my vehicle without having to make a down payment, which was a crucial concern for me, especially considering the recent inconveniences I had faced with the car.
After speaking with Justin, I was transferred to Cody, who took down all the necessary information to initiate the trade-in process. However, as I sit here on January 7, 2025, I find myself still driving the same worn-out car. Frustratingly, I’ve had to call almost every day just to receive updates on my situation. I even sent a text to Cody, hoping for some communication, but I was met with silence. When I did get a chance to talk to him, it felt like I was always handed excuses. One call I was basically told that “the customers in the store comes first”, which I understood to some extent. After a few more calls, I was informed that new inventory had just arrived, and Cody said he would call me back soon. Never received a call back.
Despite my efforts to remain patient and understanding throughout this ordeal, I have reached my limit. The entire experience has become overwhelming and disappointing, and I no longer feel the need to contact the dealership again. This process has been truly frustrating, and I feel let down by how it has unfolded. It's very disappointing, but I'm sure they don’t care about my experience. I hope to find another dealership that can provide me with a better experience!
***Original Post**
My experience at this dealership has been disappointing. I initially purchased a 2014 Chevy Cruze, hoping for a dependable and reliable vehicle. However, within the first few days, I encountered multiple issues such as the check engine light coming on, overheating, and the air conditioning failing. While my salesperson Cody was initially helpful and understanding, and even purchased a part that i needed on my
car but as more problems arose, I felt like a burden to him. Which was frustrating on every level.I expressed that i either wanted to get my trade-in vehicle back or get a more reliable car but unfortunately, I was informed that there were no other options within my price range. The warranty provided through credit acceptance proved to be useless as it was challenging to find a repair shop that would accept it. After just two months of owning the car, it became completely unusable, it won’t go in drive or reverse leading to me losing my job due to the extended downtime. Although Justin managed to find a repair shop that accepted the warranty, they were heavily booked, and states that they wouldnt
be ables to touch my car until weeks out, leaving me stranded with a car that I couldn't drive or afford since im no longer
working. This has been my first experience leasing a car, and it has been incredibly challenging. Without my vehicle, I am unable to work, pay bills, and find myself in a difficult situation. Despite the hardships, Chris has been the most supportive throughout this ordeal, offering advice and understanding and he’s not even a salesperso. It is a tough lesson learned. Im not saying you will experience what I have , I’m just telling you to be cautious and thorough when making such purchases . Take a mechanic with u or take the car to a car repair shop
Right after u purchase. We all work hard for our money for it to go to waist. I won’t lie I was incredibly upset and even called attorneys about the situation and thought to go on BBB but I was reminded that “God Sits High And Looks Low” so it’s official out of my hands and in his!
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December 2024 by Chasity Edwards
Laura is amazing at what she does! I put all my trust into her and the carroway family which they did not disappoint and got me the best deals and what I wanted in a timely manner. I recommend for you to talk to Laura and let her help you! This is my second time buying a vehicle from this place and they have the upmost respect and are willing to help you!
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December 2024 by Mary Wren
Awesome people. They treat you like family. Very helpful .Laura and Justin go above and beyond to see that you are taken care of
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December 2024 by Alice Norman
I come across Carroway in my search for a new vehicle and after reading some of the reviews and asking people about their experience with this business, I will definitely pass on this place and hope other people do too.
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December 2024 by Jakob Sheek
One word. RUN. These people sold me a truck that broke down within the week. I traded a very good and reliable car for it. I tried and tried to get them to work with me but they refused stating that I signed a contract. I asked if they would take the truck and I can take my car but they stated they had sold the car which I later found out was to their own employee. When I called to complain, they lied and told me “well we told you that it had transmission issues” (which was my initial concern) I ran the codes and found over 30. After threatening with lawsuit, they told me they would give me a bit of cash to get it fixed. I made the mistake of accepting the money that I now realize was a poor attempt at hush money. With said money I found that my motor is blown so it definitely won’t cover anything. I’ve been stuck without a vehicle for a while now and have lost a job, been denied for jobs, gotten in trouble with my other job, etc due to my lack of vehicle. These frauds cost me so much money, pain, and hardships. DO NOT do business with them.
