“I went into my local store to access my internet account. Caleb helped me retrieve my account number and explained my billing so well. He also easily got me set up on auto pay. Everyone was very friendly and helpful . The store was very clean. I have been very happy moving my business account with three routers to TMobile . Bunty Patel , THANK YOU”
“Dell was extremely nice,the hook up process took no time,and he took time to explain to me about the email I will be receiving. He works with a smile on his face. I normally have a feeling of discomfort around new people but I had no issues with him ... Thanks Dellwood the Good Guy!!?”
“Everything went well when I went there to return some unneeded equipment was helpful.and polite!
The entire process took 8 to 15 minutes.
I left thier store as a satisfied customer!!!!!
Thanks.
John Caldwell Calhoun Jr.”
“My experience with the sales rep at the Louisville Ave store in Monroe, La. was wonderful! He was very helpful, explained the new features on my phone & answered all of my questions.
I’m giving this experience four stars due to issues with the District manager. I had an offer from my Verizon on my account. The rep stated that he needed to call his DM to have it approved. When he came back from speaking with her, he told me that she was not going to honor my offer. He then asked to take a picture of the offer on my phone, sent the picture to her and she reluctantly allowed him to honor My Verizon offer. This DM needs to be coached on allowing staff to honor offers that customers have clearly have received without having to go through all of that.”