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September 2023 by Bryar K.
DO NOT TAKE YOUR VEHICLES HERE!!! Brought in my girlfriends 2014 ford fiesta titanium on a recall and within 24 hours they had broken an additional pice of the vehicle which left her without a vehicle for 3 more days just for her to get it back and the entire locking mechanism is completely in shambles constantly going on and off saying the doors are open even when locked BROUGHT IN CAR FOR A SIMPLE RECALL FIXED AND NOW IS COMPLETELY SCREWED Made it just long enough to make it to the house now won't even turn over. They had sole possession of the car for 6 days and are claiming they didn't cause the problem. RIDICULOUSUpdate: After taking it back to the dealership and showing them that there was no way it was anything other than them they fixed it but we were still out of $200 bc of the battery we had to replace bc of them so you're looking at 50/50 id say
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June 2023 by Brennan C.
I called about a little over a month ago regarding a recall on my bronco sport. I went in to get the part ordered by this lady named Jenne. (This was the lady I was communicating (or attempting to) through this whole process. She said they'd call me back when it came in (she said it'd be in probably in a week or so). I never received a call. I called back a couple weeks later and she seemed annoyed and was like yeah your part is in when do you want to make an appt. I made one for the following week morning to drop it off at 7:00am when they opened and get a ride to work from Banner Ford since a rental car was not an option. I left about 30 minutes earlier from my home since I live 45 minutes away from Banner and got there and pulled my car into the service department. I got out and the lady I had spoken to told me my technician that was supposed to come in and work on my vehicle called in. She didn't bother to reach out and tell me this before I drove there or contact me that I needed to reschedule. I made another appointment later that week to come in. My work schedule changed this day so I could not come in because I wouldn't have a vehicle to drive where I needed to go and when. I attempted to call said lady I had been communicating with and left messages and she never reached back out. The next day I made another appointment with said lady and they were to pick my car up on said date at 8:15 that morning and drop it back off when I got off at 3:00. She ensured me of this. I got to work early expecting them to be there on time and no one ever showed up. I waited and waited for an hour and no communication was made from their end regarding if they were coming. I attempted to call twice with no answer. I anticipated them to come pick it up later that day but no one ever did. No one bothered to reach out to me either. I attempted to reach out and tried to reach her but she never answered or called me back. I talked to the kind operator women who answered and transferred calls and she took a message for me to said lady and took my number for her to give me a call back. Days later, I never received a call back or any communication from their end. I will never be using Banner Ford again and their lack of communication is very unprofessional.
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May 2022 by Brittany Wilcox
I bought from Tim Payne he was awesome but was fast and easy with in 2 hrs was sitting in my new car not sure why everyone else is having issues but I’m pleased
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May 2022 by Caleb Baker
Bad service. Was going to buy a truck from here and after going through the process with my bank, they decide to tell me if I use my bank they add $5,000 on top of msrp and told me that was just about every dealer. Bought a new truck closer to home and they didn’t charge me a penny for outside financing and also said they haven’t heard of anyone doing that to customers.
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April 2022 by Andy Roberts
I went in on 4/11/22 to buy a f250 . When I was fixing to sign paperwork they have added 4 thousand more than sticker price. Rip off is all they are
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March 2022 by David Williams
Check in is fast if you get here soon as they open
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February 2022 by Ooglet Booglet
i junked the car,thankYOU.
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December 2021 by Lisa Rogers Byrnes
If they treat all customers like they treated my son in law- they are some horrible and greedy people. Do not sell vehicles that are shot for a premium price. You sold a piece of JUNK to my family members. The engine is SHOT and you could care less. I hope you can live with your soulless selves while they struggle to pay for a piece of junk and have one less way to go to work and school.
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December 2021 by Tim Gernold
Big thanks to the service dept. We were traveling and got into trouble. Banner was the closest dealer at over 50 miles away from our location. There was no way we were going to make it before they closed but we called them and they said they’d wait for us. So the service writer and a mechanic stayed after hours to try to help us out. They ultimately couldn’t fix our issue that night but they gave it a helluva shot, better than shops that were in our immediate area. They did get our issue fixed the next day with access to more mechanics and tools. I don’t feel we would have gotten that kind of service at our purchasing dealer.
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September 2021 by Dave Creighton
I would avoid buying anything from this dealership they have a $25,000 mark up over window sticker price on a 2021 Shelby GT500 to fill their own greedy pockets, Who knows what else I do on the other cars/trucks that you would be buying from them
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July 2021 by Doug Freeman
They have great staff members that strive to meet or exceed your expectations on buying a vechile . I want to thank our Sales Consultant Ben Cornwell for everything he did and all the staff members. I appreciate you all.
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June 2021 by Julie Hosea
My experience today at Banner Ford was EXCEPTIONAL thanks to the very kindhearted, honest & sweet young man Mr Gavin. Thank you to him & his team for making my purchase of my newer Ford Escape possible by going out of their way!!!
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May 2021 by Karla M.
I took my suv for service and they did a horrible work, the wires in my new replaced part were damage, they losed the engine lid cover and mess up my wipers. I dont think they have professional workers there, is so sad that you trust in the Ford dealer for fix your ford suv and they did this bad work
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April 2021 by Marissa LeeAnn
AWFUL PLACE. Spend your money elsewhere until they learn how to appropriately do business.
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March 2021 by Joeli Dean
My boyfriend and I had found a couple vehicles online and went to look at them. Granted we made the mistake the vehicles we wanted were at another location so we were looking through the used vehicles but no prices were on them. The salesmen came out and seemed super nice. We talked with him but everything was above our price range. He started pushing for a brand new vehicle and told us it would be under a certain price. So we went in talked about it test drove it but when he
