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January 2024 by Whitney Holland
When the old owner was over it she was really nice and sweet. Now that Monroe Storage has taken over the service is horrible. They switched the gates and put locks on them and didn’t give us access to them. One day I finally called and they gave me a number that they said may or may not work. Next, someone had cut my lock off my storage that I was paying for every month. When I called no one could tell me anything, and my items had been left off my building long enough for it to rust. Not only was the lock cut off but my unit was open. Everytime I called to talk to someone no one was ever there and no one ever returned my call. The evening I went to get my things with the help of my brother we had to back in because of the way the gates are now and my battery died. We ended up being stuck for an hour, when I called to get the other gate code they would t give it to me and finally admitted they didn’t know it and couldn’t get in touch with the office manager. The lady in the phone said she would call the police, as if I wasn’t supposed to be there instead of finding the code. They aren’t concerned and have never been. Not only was my lock taken off but my storage was open. This has been a very horrible experience.
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January 2024 by Chelsea Eubanks
Trashy units, over priced and extremely rude employees. They just lost a 12 year customer. Look around before ever choosing this place.
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December 2023 by Latoriana Jackson
I’m here right now and nobody is answering the door or phone and I’m trying to get the storage I paid for nobody has signed the documents back or anything this is so unprofessional I have class and I’m in college this is unacceptable
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November 2023 by Jason Thornton
I gave one star because there’s no staff there and to answer any concerning questions. I honestly feel like the price they are asking for to rent a storage isn’t worth it. Especially when I have to get in and out of my car to unlock and lock the gate to the facility. Also taking my items out I found rat poop on all my items.
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October 2023 by Chequaria Russell
Great customer service
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October 2023 by joshua lebrun
Great service.. great management
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October 2023 by Latonya Grant
My storage unit was broke into a year ago. They have no cameras there. They put a lock on the gate now so it's a bit more secure. My mom has been using this storage place for 8 years and nothing ever was stolen until last year of 2022 which is when mines was broken into. Don't go to storage Depot if you have things of value.
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October 2023 by Shakerria Lawrence
Very professional.
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September 2023 by Dominique Robinson
I like it great place
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August 2023 by Shontasia Brown
Couldn’t get in my storage
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June 2023 by Charlotte Davis
I don’t give this place one star I never talk to anyone at the place. The rats ate my belongings and they would pay me nearly what it’s worth nor what u was paying insurance for .They is a rip off They calling about a payment And I told the people u talk to on the 18000 I was moving my things months ago so if someone is there everyday they would have known that those people who made those good reviews are people that work there .
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May 2023 by Katie Holcombe
I had the honor of speaking with Mrs. Stephanie Cumo, she was so nice, and professional. She answered all of my questions and was super sweet! Storage Depot is definitely lucky to have someone like her on their team!
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May 2023 by Angela Wallace (Angie)
Everyone was very helpful and handled themselves in a professional manner. Each individual I spoke with was knowledgeable about the company and the process in which the company operates.
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May 2023 by Steph
Stephanie C. was very helpful and wonderful customer service. Thank you so much for being so kind.
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April 2023 by Don Braswell
I was having difficulty with closing my account but I talked with Stephanie and she was GREAT to work with and took care of me!
